**Experienced Merchant Services New Verticals Team Lead – Customer Success and Operational Efficiency Expert**

Are you a seasoned leader with a passion for driving customer success and operational efficiency? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! We're seeking an exceptional Merchant Services New Verticals Team Lead to join our forward-thinking team at DoorDash. As a remote role, you'll enjoy the flexibility to work from anywhere, while still being part of a supportive and collaborative community. **About Us** At DoorDash, we're revolutionizing the way people think about food delivery and logistics. Our mission is to empower local economies and provide opportunities for individuals and businesses to thrive. As a leading player in the food delivery space, we're committed to innovation, customer satisfaction, and operational excellence. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey. **About the Role** As a Merchant Services Team Lead, you'll be responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. Your primary focus will be on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You'll report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen. **Key Responsibilities** * Lead a team of motivated individuals focused on customer success to deliver on operational KPIs. * Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback. * Assess and establish goals for individuals and the broader team. * Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business. * Improve on existing processes and workflows. * Develop impactful projects and report on performance. * Work with other partners to ensure the success of the team. * Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement. **Requirements** * Experience in operations, customer service, or other relevant fields. * Proficient understanding of Salesforce and Google Sheets. * Ability to motivate a team, set and achieve targets, and manage career growth and performance. * Comfortable making tough decisions balancing quality and quantity. * Ability to manage multiple project deadlines and shifting priorities. **Nice-to-Haves** * Experience in team management or leadership roles. * Strong problem-solving skills and operational mindset. **Benefits** * Premium healthcare coverage * Wellness expense reimbursement * Paid parental leave * Comprehensive benefits and perks **What We Offer** * Competitive salary * Opportunity to work with a leading player in the food delivery space * Collaborative and supportive team environment * Flexible remote work arrangement * Professional development and growth opportunities * Recognition and rewards for outstanding performance **Why Join Us?** At DoorDash, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. If you're a motivated and results-driven individual who is passionate about customer success and operational efficiency, we want to hear from you! **How to Apply** If you're ready to take your career to the next level and join a dynamic team that's changing the face of food delivery, apply now! We can't wait to hear from you. Apply To This Job Apply for this job