Lead Engineer - Infrastructure Voice and Customer Service Technology Specialist - Remote Opportunity with Competitive Compensation and Benefits

Introduction to Target and Our Mission

As a Fortune 50 employer with over 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Our mission is to help all families discover the joy of everyday life. We care for our communities, invest in the places we live, work, and play, and prioritize relationships, fueling and growing skills through growth opportunities. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

About Our Technology Team

Target is a tech company that fuels our passion and dedication to current innovation. We anchor every aspect of one of the world's best-loved retailers with a strong technology framework that is based on the latest tools and technologies—and the brightest people—to deliver exceptional value to guests online and in stores. Our high-performing teams balance independence with collaboration, and we pride ourselves on being flexible, agile, and creative. We drive industry-leading technology in support of every aspect of the business, and help ensure that Target operates smoothly, securely, and reliably from the inside out.

Job Overview

We are seeking a highly skilled and experienced Lead Engineer to join our Infrastructure Voice team. As a Lead Engineer, you will function as the technical anchor for the engineering team that supports a product. You will create, own, and be responsible for the software architecture that best serves the product in its functional and non-functional needs. You will identify and drive architectural changes to accelerate feature development or improve the quality of service (or both). You have deep and broad engineering skills and are able to stand up an architecture in its entirety on your own, but you choose to lead a broader team by acting as a "force multiplier".

Key Responsibilities

• Manage telephony solutions using open-source technology such as Asterisk and Kamailio
• Configure and customize telephony systems to meet business requirements while ensuring high availability and reliability of telephony services
• Stay up-to-date with the latest open-source telephony technologies and trends
• Use DevOps skills to automate deployment of applications and changes with CI/CD pipelines
• Use APIs to automate tasks and responsibilities
• Manage Voice Store technology hardware including Music player systems (amplifiers and speakers), guest assist buttons, and overhead paging
• Create dashboarding to help with monitoring and troubleshooting
• Collaborate with cross-functional technical teams to implement and troubleshoot solutions, while providing technical expertise
• Partner with business stakeholders to understand needs while working to build solutions to achieve business goals

Essential Qualifications

• 4-year degree or equivalent experience
• 3+ years of software development experience
• Telephony experience in a professional setting
• Experience with open-source technology (Asterisk, Kamailio, or similar)
• Experience with APIs to automate tasks and responsibilities pipelines
• Innate desire to learn and constantly develop technical skills
• Strong communication skills

Preferred Qualifications

• Experience with Session Border Controllers
• Experience in building highly scalable distributed systems

Career Growth Opportunities and Learning Benefits

At Target, we invest in our team members' growth and development. We offer industry-leading training and education benefits to support continuous learning and skill-building. Our Dream to Be program, in partnership with Guild, provides team members with access to tuition-free options from 250 business-aligned programs across over 40 schools. We also offer a comprehensive banking program through our credit union membership, assistance with saving for retirement through the TGT 401(k) plan with matching contributions up to 5% of eligible income, and a 10% team member discount on merchandise, with an additional 20% discount on wellness items at Target.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative. We prioritize our team members' well-being and offer a range of benefits to support their mental and physical health, including access to free, confidential, 24/7 counseling services through our Employee Assistance Program. We also offer a comprehensive time-off plan, including paid national holidays and paid time off (vacation and sick-time accrual plans based on position, hours worked, and years of service). Our company culture is built on a foundation of inclusivity, diversity, and respect, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary of $25 per hour, as well as a range of perks and benefits, including:

• Comprehensive health benefits and packages
• Time-off plans, including paid national holidays and paid time off
• Industry-leading training and education benefits
• Comprehensive banking program through our credit union membership
• Assistance with saving for retirement through the TGT 401(k) plan
• 10% team member discount on merchandise, with an additional 20% discount on wellness items at Target

Conclusion

If you are a highly skilled and experienced Lead Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Lead Engineer at Target, you will have the chance to work on complex and innovative projects, collaborate with a talented team of engineers, and contribute to the success of one of America's leading retailers. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!