Customer Service & Operations Representative - Remote Order Management and Customer Support Expert

Join Our Team as a Customer Service & Operations Representative

Are you a highly organized and customer-focused professional looking for a challenging and rewarding role in a remote setting? Do you have a passion for delivering exceptional customer service and ensuring seamless operations? Look no further! Our client is seeking a talented Customer Service & Operations Representative to join their team, and we invite you to apply for this exciting opportunity.

About Our Client and Industry

Our client is a leading provider of innovative solutions in the pre-tax flexible spending/saving accounts industry. With a strong commitment to customer satisfaction and operational excellence, they are dedicated to delivering top-notch services to their clients. As a Customer Service & Operations Representative, you will play a critical role in ensuring the smooth execution of their operations and providing exceptional support to their customers.

Job Summary

As a Customer Service & Operations Representative, you will be responsible for ensuring the timely and efficient completion of task-oriented workflows, with a focus on delivering exceptional customer service and resolving order-related issues. You will work closely with customers, fulfillment partners, and internal stakeholders to resolve tickets, respond to inquiries, and provide support via email, phone, and live chat.

Key Responsibilities

• Respond to incoming calls, emails, and live chats from customers, providing timely and effective support
• Follow up with customers via email and phone to resolve order-related issues and concerns
• Collaborate with the fulfillment team to resolve order-related issues and requests
• Review, follow up on, and resolve tickets in the order management system, adhering to daily workflow processes
• Create an open and accessible environment for communication, ensuring seamless collaboration with internal stakeholders and customers
• Develop and maintain a deep understanding of the pre-tax flexible spending/saving accounts industry, including compliance and eligibility nuances

Essential Qualifications

To succeed in this role, you will need to possess the following essential qualifications:

• Excellent listening and communication skills, particularly in written presentation
• Extremely detail-oriented, with a high level of accuracy and attention to detail
• Superior multitasking skills, with the ability to handle multiple tasks and priorities simultaneously
• Ability to respond to 8+ emails per hour, with the aim of increasing over time
• Ability to handle 6+ concurrent chats, with a focus on providing timely and effective support
• Comfortable working on task-driven workflow processes, with a focus on efficiency and productivity
• Excellent customer service skills, with a focus on delivering exceptional support and resolving customer concerns
• Reliable time and attendance, with a strong commitment to meeting deadlines and achieving goals
• Strong problem-solving skills, with a focus on presenting resolution-based solutions

Preferred Qualifications

While not essential, the following qualifications will be highly regarded:

• Experience using Zendesk for B2C email/chat and Salesforce Order Management
• Experience working in an order management system with ticketing capacity
• Experience managing live chat with customers
• Experience working in a call center environment and/or as part of an e-comm customer service team
• Experience working in a high-volume capacity, with a focus on managing multiple priorities and deadlines
• Proficiency in Google Docs and data entry (logging issues across systems and teams)

Career Growth Opportunities and Learning Benefits

As a Customer Service & Operations Representative, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training program, with a focus on developing your skills and knowledge in the pre-tax flexible spending/saving accounts industry
• Mentorship and coaching, with a focus on supporting your career growth and development
• Opportunities for advancement, with a focus on promoting from within
• Flexible work arrangements, with a focus on supporting work-life balance

Work Environment and Company Culture

Our client is committed to creating a positive and inclusive work environment, with a focus on supporting the well-being and success of their employees. As a remote employee, you will have the flexibility to work from home, with access to a range of tools and resources to support your productivity and success.

Compensation and Benefits

Our client offers a competitive compensation package, including:

• Negotiable hourly rate, based on experience
• Weekly pay and direct deposit
• 401K and medical/health benefits options
• Eligibility for benefits through Arsenault for the contract period

Why Apply?

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Service & Operations Representative, you will have the chance to make a real difference in the lives of customers, while developing your skills and advancing your career.

Don't miss out on this opportunity to join a dynamic and growing team. Apply now and take the first step towards a fulfilling and rewarding career!