Customer Support Representative - Intuit TurboTax Remote Customer Service Agent - Flexible Scheduling and Opportunity for Growth

Join the WooHoo! Crew as a Customer Support Representative for Intuit TurboTax

Are you a tech-savvy and customer-focused individual looking for a unique opportunity to provide exceptional support to Intuit TurboTax customers from the comfort of your own home? Working Solutions is seeking helpful and independent contractors to join our team as Customer Support Representatives for Intuit TurboTax. As a remote customer service agent, you will have the flexibility to create your own schedule and work at your own pace while providing top-notch support to customers via various channels.

About Intuit TurboTax and the Industry

Intuit TurboTax is a leading provider of tax preparation software, helping millions of individuals and small businesses navigate the complex world of taxes. As a Customer Support Representative, you will be an integral part of the Intuit TurboTax team, providing critical support to customers during peak tax season. This is a fantastic opportunity to gain experience in the industry, develop your skills, and work with a well-known and respected brand.

Key Responsibilities

As a Customer Support Representative for Intuit TurboTax, your primary responsibilities will include:

• Assisting customers with software navigation and troubleshooting
• Helping customers locate prior returns and amendments
• Escalating calls when necessary to ensure customer issues are resolved efficiently
• Providing exceptional customer support via various channels, including:
• Phone support with video chat capability
• Traditional chat support

Essential Qualifications

To be successful as a Customer Support Representative for Intuit TurboTax, you will need:

• A sincere desire to assist customers and provide exceptional support
• Tech savviness and experience as an avid computer user
• The ability to multi-task and navigate multiple systems
• Excellent communication skills with a friendly tone and professional demeanor

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience in customer support or a related field
• Familiarity with tax preparation software or a similar industry
• Experience working in a remote or flexible work environment

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong problem-solving and analytical skills
• Excellent time management and organizational skills
• The ability to work independently and as part of a team
• Strong communication and interpersonal skills
• The ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

As a Customer Support Representative for Intuit TurboTax, you will have access to a range of career growth opportunities and learning benefits, including:

• Opportunities for advancement within the company
• Professional development and training programs
• The chance to gain experience in different industries and expand your skillset

Work Environment and Company Culture

At Working Solutions, we pride ourselves on creating a supportive and flexible work environment that allows our contractors to thrive. As a remote customer service agent, you will have the freedom to create your own schedule and work from the comfort of your own home. Our company culture is built on the following values:

• Flexibility and autonomy
• Support and resources
• Opportunities for growth and development
• A commitment to excellence and customer satisfaction

Compensation, Perks, and Benefits

As a Customer Support Representative for Intuit TurboTax, you will have access to a range of compensation, perks, and benefits, including:

• Earnings potential of up to $19 per hour, plus incentives
• Flexible scheduling opportunities - create your own schedule!
• Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
• Weekday and weekend options
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
• Peak rates apply January - April
• Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes

Additional Incentives

During peak tax season (April 8th-15th), you will have the opportunity to earn additional incentives, including:

• $3/hour additional on all hours worked for anyone working over 12 productive hours (April 8th-11th)
• $4/hour additional on all hours worked for anyone working over 16 productive hours (April 8th-11th)
• $5/hour additional on all hours worked for anyone working over 20 productive hours (April 8th-11th and April 12th-14th)
• $10/hour additional on all hours worked for anyone working over 5 productive hours (April 15th)

Technology Requirements

To work as a Customer Support Representative for Intuit TurboTax, you will need to meet the following technology requirements:

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• A webcam will be loaned to each contractor to be used for the duration of the contract

Important Information

Please note the following important information:

• Contractors must reside in a state other than California, New York, Pennsylvania, or Washington
• Contractors must successfully pass a criminal background check
• The relationship between you and Working Solutions is a contractual relationship
• You will remain an independent contractor for the duration of this program assignment
• Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions

Conclusion

If you are a motivated and customer-focused individual looking for a unique opportunity to provide exceptional support to Intuit TurboTax customers, we encourage you to apply for this exciting role. As a Customer Support Representative, you will have the flexibility to create your own schedule, work from home, and gain experience in a fast-paced and dynamic industry. Don't miss out on this opportunity to join the WooHoo! Crew and start your journey with Working Solutions today!