**Experienced Customer Success Manager – Strategic Account Management and Growth Opportunities in Talent Experience Solutions**

Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, innovative environment where you can leverage your expertise to make a meaningful impact? If so, we invite you to join our dynamic team as an Experienced Customer Success Manager in Talent Experience Solutions. **About Talentify and Our Industry** At Talentify, we specialize in Talent Experience Solutions, helping companies revolutionize their recruitment and talent management strategies. Our cutting-edge technology and innovative approach empower businesses to attract, engage, and retain top talent. As a leader in our industry, we're committed to fostering a culture of excellence, diversity, and inclusion. Our team is comprised of talented professionals who share a common goal: to transform the way companies interact with their talent. **Why Join Our Team?** As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth. These include: * **Competitive salary**: We offer a market-competitive salary that reflects your skills and experience. * **Opportunities for career growth and expansion**: Our company is committed to investing in your development, providing opportunities for advancement and professional growth. * **Supportive and inclusive company culture**: We prioritize a culture of respect, empathy, and inclusivity, where every team member feels valued and supported. * **Innovative technology and solutions**: You'll have the chance to work with cutting-edge technology and innovative solutions that are shaping the future of talent experience. * **Collaborative work environment**: Our team is passionate about collaboration, and we encourage open communication, creativity, and innovation. * **Flexible remote work option**: We offer a flexible remote work arrangement, allowing you to balance your work and personal life. **Job Responsibilities** As an Experienced Customer Success Manager, you'll play a critical role in driving business growth and delivering exceptional customer experiences. Your key responsibilities will include: * **Developing a strategy for successful adoption, long-term value, and business impact**: You'll work closely with key accounts to develop tailored strategies that drive business outcomes and deliver long-term value. * **Facilitating executive meetings to drive progress towards desired business metrics and outcomes**: You'll collaborate with internal partners and key account contacts to drive progress towards desired business metrics and outcomes. * **Driving positive Net Promoter and candidate experience scores through initiatives with customers**: You'll design and implement initiatives that drive positive Net Promoter and candidate experience scores, ensuring our customers receive exceptional service. * **Building relationships with key account contacts and internal partners on sales, product, and engineering teams**: You'll foster strong relationships with key account contacts and internal partners, ensuring seamless collaboration and communication. * **Identifying growth and expansion opportunities within the account portfolio**: You'll analyze account data and identify opportunities for growth and expansion, developing strategies to capitalize on these opportunities. **Essential Qualifications** To succeed in this role, you'll need: * **3 years of related experience**: You'll have a proven track record of success in customer success, account management, or a related field. * **Experience with enterprise or strategic level customers**: You'll have experience working with large, complex customers, preferably in a software as a service or technology environment. * **Experience managing client relationships in software as a service or technology environments**: You'll have a deep understanding of the software as a service or technology industry and be able to effectively manage client relationships. * **Experience consulting with Fortune 500 companies**: You'll have experience working with large, complex organizations, providing strategic guidance and support. * **Experience in project/change management and organizational development**: You'll have a proven ability to manage projects and drive change within organizations. * **Passion for outstanding customer service and account management**: You'll be dedicated to delivering exceptional customer experiences and building strong, lasting relationships with clients. * **Strong organizational and prioritization skills**: You'll be able to effectively prioritize tasks and manage multiple projects simultaneously. * **Strong written and verbal communication skills**: You'll be an effective communicator, able to articulate complex ideas and strategies to both internal and external stakeholders. * **Ability to negotiate and reach consensus across diverse groups/teams**: You'll be able to build consensus and negotiate effectively with diverse groups and teams. * **Collaborative and forward-thinking individual**: You'll be a team player, able to work collaboratively with others to drive business outcomes. **Preferred Qualifications** While not required, the following qualifications will make you an even stronger candidate: * **Knowledge of human resources/talent acquisition function**: You'll have a deep understanding of the human resources and talent acquisition function, including recruitment, talent management, and employee engagement. * **Experience in sales, consulting, training, or leading new initiatives in a corporate environment**: You'll have experience in sales, consulting, training, or leading new initiatives in a corporate environment, with a proven ability to drive business growth and innovation. **Skills and Competencies** To succeed in this role, you'll need: * **Working knowledge of Google Workspace, Microsoft Office, and Salesforce**: You'll be proficient in using Google Workspace, Microsoft Office, and Salesforce to manage customer relationships, track business outcomes, and analyze data. * **Strong analytical and problem-solving skills**: You'll be able to analyze complex data and develop effective solutions to drive business outcomes. * **Excellent communication and interpersonal skills**: You'll be able to communicate effectively with both internal and external stakeholders, building strong relationships and driving business outcomes. * **Ability to work in a fast-paced environment**: You'll be able to thrive in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. **Career Growth Opportunities and Learning Benefits** At Talentify, we're committed to investing in your development and growth. You'll have access to: * **Regular training and development opportunities**: We'll provide regular training and development opportunities to help you build new skills and advance your career. * **Mentorship and coaching**: You'll have access to experienced mentors and coaches who can provide guidance and support as you navigate your career. * **Opportunities for advancement**: We're committed to promoting from within, providing opportunities for advancement and career growth. **Work Environment and Company Culture** At Talentify, we prioritize a culture of respect, empathy, and inclusivity. Our team is passionate about collaboration, creativity, and innovation, and we encourage open communication and feedback. You'll work in a fast-paced, dynamic environment where you can make a meaningful impact and drive business growth. **Compensation, Perks, and Benefits** We offer a competitive salary and a range of benefits, including: * **Health insurance**: We offer comprehensive health insurance to support your physical and mental well-being. * **Retirement plan**: You'll have access to a retirement plan, helping you build a secure financial future. * **Paid time off**: We offer generous paid time off, allowing you to recharge and pursue your passions. * **Professional development opportunities**: We're committed to investing in your development and growth, providing regular training and development opportunities. **Conclusion** If you're a results-driven professional with a passion for delivering exceptional customer experiences and driving business growth, we invite you to join our dynamic team as an Experienced Customer Success Manager in Talent Experience Solutions. Apply now to take the first step towards a rewarding career with Talentify. Apply for this job