**Experienced Remote Customer Service/Data Entry Representative – Claims Coordination Team Support Specialist**

**Join Our Dynamic Team and Thrive in a Remote Work Environment** Are you a highly organized and detail-oriented individual with excellent communication skills? Do you have a passion for providing exceptional customer service and data entry expertise? We are seeking an experienced Remote Customer Service/Data Entry Representative to join our Claims Coordination Team as a Support Specialist. As a key member of our team, you will play a vital role in ensuring the smooth operation of our claims management systems, providing administrative support, and delivering exceptional customer experiences. **About Us** At Arsenault, we are a leading provider of innovative solutions in the insurance industry. Our team is dedicated to delivering exceptional service, building strong relationships, and driving business growth. We are committed to creating a diverse and inclusive work environment that fosters collaboration, innovation, and employee growth. **Key Responsibilities** As a Remote Customer Service/Data Entry Representative, you will be responsible for: * **Data Entry**: Accurately and efficiently entering claims information into our claims management systems, ensuring data integrity and quality. * **Follow-up and Research**: Following up on missing information to process claims, researching and resolving issues, and communicating with customers to ensure timely resolution. * **Invoice Review**: Reviewing invoices to ensure accuracy, completeness, and compliance with company policies and procedures. * **Report Compilation**: Compiling reports from systems with claims information, analyzing data, and providing insights to support business decisions. * **Administrative Support**: Providing administrative support to the Claims Coordination Team, including answering phone calls, responding to emails, and performing other tasks as needed. **Essential Qualifications** To be successful in this role, you will need: * **High School Diploma**: A high school diploma or equivalent is required. * **Work Experience**: 6 months to 1 year of work experience in a customer service, data entry, or administrative role. * **Basic Computer and Typing Skills**: Proficiency in basic computer applications, including Microsoft Office, and strong typing skills (at least 40 wpm). * **Strong Attention to Detail**: Excellent attention to detail, with the ability to accurately and efficiently enter data, review invoices, and compile reports. **Preferred Qualifications** While not required, the following qualifications are preferred: * **Bachelor's Degree**: A bachelor's degree in a related field, such as business administration, communications, or a related field. * **Customer Service Experience**: Previous experience in customer service, data entry, or a related field. * **Claims Experience**: Experience working with claims management systems, insurance claims, or a related field. **Skills and Competencies** To succeed in this role, you will need: * **Excellent Communication Skills**: Strong verbal and written communication skills, with the ability to effectively communicate with customers, team members, and management. * **Analytical and Problem-Solving Skills**: Strong analytical and problem-solving skills, with the ability to research and resolve issues. * **Time Management and Organization**: Excellent time management and organizational skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects. * **Technical Skills**: Proficiency in basic computer applications, including Microsoft Office, and strong typing skills (at least 40 wpm). **Career Growth Opportunities and Learning Benefits** At Arsenault, we are committed to employee growth and development. As a Remote Customer Service/Data Entry Representative, you will have opportunities to: * **Develop New Skills**: Develop new skills and knowledge in customer service, data entry, and administrative support. * **Take on New Challenges**: Take on new challenges and responsibilities, with opportunities for career advancement. * **Participate in Training Programs**: Participate in training programs and workshops to enhance your skills and knowledge. * **Collaborate with a Diverse Team**: Collaborate with a diverse team of professionals, with opportunities to learn from and share knowledge with others. **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from home, with the ability to create your own schedule and work environment. Our company culture is built on: * **Collaboration and Teamwork**: Collaboration and teamwork, with a focus on building strong relationships and delivering exceptional service. * **Innovation and Creativity**: Innovation and creativity, with opportunities to think outside the box and develop new solutions. * **Employee Growth and Development**: Employee growth and development, with a focus on developing new skills and knowledge. * **Diversity and Inclusion**: Diversity and inclusion, with a commitment to creating a welcoming and inclusive work environment. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * **Medical/Dental/Vision Plans**: Medical, dental, and vision plans, with options for coverage for you and your family. * **Life and Accident Insurance**: Life and accident insurance, with options for coverage for you and your family. * **401(K) Plan**: A 401(k) plan, with a company match and options for retirement savings. * **Employee Stock Purchase Plan**: An employee stock purchase plan, with options for purchasing company stock. * **Educational Expense Reimbursement**: Educational expense reimbursement, with options for tuition reimbursement and professional development. * **Employee Assistance Program**: An employee assistance program, with options for counseling and support services. * **Flexible Work Hours**: Flexible work hours, with options for working from home and creating your own schedule. **Equal Employment Opportunity** At Arsenault, we believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of: * **Race**: Race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity/expression, actual or perceived sexual orientation, or any other protected characteristic. **Reasonable Accommodations** We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. **How to Apply** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application and resume/CV online, along with a cover letter outlining your qualifications and experience. Apply Job! Apply for this job