**Experienced Full Stack Customer Service / Tax Preparation Representative – Seasonal (Remote) – Web & Cloud Application Development**
Reimagine Your Career with a Forward-Thinking Global Organization
Are you looking for a "work from home" career change with a company that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a global organization that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative – Seasonal position at Concentrix + Webhelp is just the right place for you!
About Us
Concentrix + Webhelp is a forward-thinking global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. Our organically diverse team from 70+ countries is united in our purpose to provide exceptional customer service experiences. We're looking for talented people who are passionate about delivering exceptional customer service experiences and are eager to join our purpose-driven team.
Career Growth and Personal Development
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You Will Do in This Role
- Provide inbound customer support
- Help customers prepare their tax returns
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tax Preparation Representative – Seasonal (Remote) role include:
- Must reside within 50 miles of Jackson, Mississippi or Montgomery, Alabama (we are only hiring around these cities)
- Recent tax experience
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing during the application process
- A work computer will be provided after the first day of training is complete
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Location
USA, OH, Work-at-Home
Language Requirements
English
Time Type
Full time
Physical & Mental Requirements
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed
Currently, this position may be performed only in the states listed here.
Equal Opportunity/Affirmative Action Employer
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.