**Experienced Full Stack Customer Service Representative – Overnight Shift (Part-Time Remote Opportunity)**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? We're seeking an experienced Full Stack Customer Service Representative to join our team on a part-time remote basis, working overnight shifts. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring customer satisfaction. **About Our Company** At TEKsystems, we're dedicated to helping our clients navigate the ever-changing landscape of technology and talent. With a team of over 80,000 professionals and a presence in North America, Europe, and Asia, we're a global leader in Full-Stack Technology Services, Talent Services, and real-world application. Our mission is to empower our clients to drive transformation and take advantage of new opportunities. We're proud to be an equal opportunity employer, committed to fostering a diverse and inclusive work environment. **Job Summary** As a Full Stack Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and ensuring customer satisfaction. This is a part-time remote opportunity, working overnight shifts, with a flexible schedule to accommodate your needs. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply. **Responsibilities** * Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their issues * Resolve customer complaints and concerns in a professional and courteous manner * Utilize problem-solving skills to resolve complex issues and escalate to supervisors as needed * Collaborate with internal teams to resolve customer issues and improve overall customer experience * Stay up-to-date on product knowledge and services to provide accurate information to customers * Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time * Participate in ongoing training and development to improve customer service skills and knowledge * Work effectively in a team environment, providing support and assistance to colleagues as needed **Requirements** * 2+ years of customer service experience in a call center or similar environment * Excellent communication and interpersonal skills, with the ability to work with diverse teams and customers * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong time management and organizational skills, with the ability to prioritize tasks and manage time effectively * Proficiency in CRM software and other customer service tools * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * Experience working in a remote or virtual environment * Knowledge of customer service software and tools, such as Salesforce or Zendesk * Experience working with diverse customer populations, including international customers * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM) * Bilingual or multilingual skills, with the ability to communicate effectively with customers in multiple languages **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to work with diverse teams and customers * Strong problem-solving skills, with the ability to think critically and resolve complex issues * Ability to work in a fast-paced environment, with multiple priorities and deadlines * Strong time management and organizational skills, with the ability to prioritize tasks and manage time effectively * Proficiency in CRM software and other customer service tools * Ability to work effectively in a team environment, providing support and assistance to colleagues as needed **Career Growth Opportunities and Learning Benefits** At TEKsystems, we're committed to helping our employees grow and develop their careers. As a Full Stack Customer Service Representative, you'll have access to ongoing training and development opportunities, including: * Ongoing training and development to improve customer service skills and knowledge * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment **Work Environment and Company Culture** At TEKsystems, we're proud to offer a collaborative and supportive work environment that fosters growth and development. As a Full Stack Customer Service Representative, you'll have the opportunity to work with a diverse team of professionals, including customer service representatives, supervisors, and subject matter experts. Our company culture is built on the following values: * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Continuous learning and development * Diversity and inclusion **Compensation, Perks, and Benefits** As a Full Stack Customer Service Representative, you'll receive a competitive salary and benefits package, including: * Competitive hourly rate * Ongoing training and development opportunities * Access to industry-leading tools and technologies * Collaborative and supportive work environment * Opportunities for career advancement and professional growth **How to Apply** If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this part-time remote opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! Apply for this job