**Experienced Remote Customer Service Representative – E-commerce Support Specialist**

Are you passionate about delivering exceptional customer experiences and working with top e-commerce brands? Do you thrive in a dynamic, fast-paced environment where no two days are the same? HelpBulb, a leading customer service agency, is seeking a highly motivated and skilled Remote Customer Service Representative to join our team. As an e-commerce support specialist, you will be the face of our clients' brands, providing top-notch support to their customers and helping to drive business growth. **About HelpBulb** HelpBulb is a customer service agency that partners with the top e-commerce brands to deliver exceptional customer experiences. Our team of experts is dedicated to providing top-notch support to our clients' customers, helping to drive business growth and build brand loyalty. We're a remote-first company, which means you'll have the flexibility to work from anywhere with a reliable internet connection. **About the Role** As a Remote Customer Service Representative, you will be responsible for providing exceptional customer support to our clients' customers. This will involve: * Handling customer service tickets across various channels, including email, Instagram, live chat, and phone * Providing timely and high-quality responses to customer inquiries * Working within client platforms, including ticketing systems like Kustomer, Gorgias, and Zendesk * Collaborating with our team to resolve customer issues and provide solutions * Performing basic administrative tasks as required by our clients * Maintaining a high level of accuracy and attention to detail in all interactions **Key Responsibilities:** * Handle customer service tickets across various channels, including email, Instagram, live chat, and phone * Provide timely and high-quality responses to customer inquiries * Work within client platforms, including ticketing systems like Kustomer, Gorgias, and Zendesk * Collaborate with our team to resolve customer issues and provide solutions * Perform basic administrative tasks as required by our clients * Maintain a high level of accuracy and attention to detail in all interactions **What We Look For:** * Excellent English language skills, with the ability to communicate effectively and clearly * Some experience in customer-facing roles, although not required to be customer service specifically * Interest in the e-commerce space and a passion for delivering exceptional customer experiences * Ability to answer multiple inquiries across various channels, including email, Instagram, live chat, and phone * Attention to detail and ability to maintain a high level of accuracy in all interactions * Ability to relate with people and be empathetic, with a calm and patient demeanor * Ability to work within US time zones (PST, CST, EST) **What We Offer:** * Remote role that can be completed nearly anywhere with a reliable internet connection * Starting salary of $10 per hour for full-time work, with some part-time roles available * Training on customer service platforms like Shopify and various other help desks * Opportunity to work closely with Founders and successful entrepreneurs * Paid time off and a comprehensive benefits package **Essential Qualifications:** * Excellent English language skills, with the ability to communicate effectively and clearly * Some experience in customer-facing roles, although not required to be customer service specifically * Interest in the e-commerce space and a passion for delivering exceptional customer experiences * Ability to answer multiple inquiries across various channels, including email, Instagram, live chat, and phone * Attention to detail and ability to maintain a high level of accuracy in all interactions * Ability to relate with people and be empathetic, with a calm and patient demeanor * Ability to work within US time zones (PST, CST, EST) **Preferred Qualifications:** * Experience working with customer service platforms like Kustomer, Gorgias, and Zendesk * Familiarity with e-commerce platforms like Shopify and other help desks * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of a team * Strong communication and interpersonal skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work independently and as part of a team * Strong problem-solving skills and ability to think critically * Attention to detail and ability to maintain a high level of accuracy in all interactions * Ability to relate with people and be empathetic, with a calm and patient demeanor * Ability to work within US time zones (PST, CST, EST) **Career Growth Opportunities and Learning Benefits:** * Opportunities to work closely with Founders and successful entrepreneurs * Comprehensive training on customer service platforms like Shopify and various other help desks * Paid time off and a comprehensive benefits package * Opportunities for career growth and advancement within the company * Access to ongoing training and development opportunities to enhance your skills and knowledge **Work Environment and Company Culture:** * Remote-first company with a flexible work environment * Collaborative and supportive team culture * Opportunities to work with top e-commerce brands and contribute to their growth and success * Comprehensive training and development opportunities to enhance your skills and knowledge * Paid time off and a comprehensive benefits package **Compensation, Perks, and Benefits:** * Starting salary of $10 per hour for full-time work, with some part-time roles available * Comprehensive training on customer service platforms like Shopify and various other help desks * Paid time off and a comprehensive benefits package * Opportunities to work closely with Founders and successful entrepreneurs * Access to ongoing training and development opportunities to enhance your skills and knowledge **How to Apply:** If you're passionate about delivering exceptional customer experiences and working with top e-commerce brands, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job