Email Chat Support (Offsite)

Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs. About The Role We are seeking a detail-oriented and customer-focused individual to join our Administrative team as an Email Chat Support Specialist. This offsite, full-time position offers the opportunity to provide exceptional customer support via email and chat channels. If you are passionate about communication, problem-solving, and delivering outstanding service, we encourage you to apply. What You'll Do • Respond promptly and professionally to customer inquiries via email and chat in English. • Resolve customer issues and complaints with efficiency and empathy, adhering to company guidelines. • Provide accurate information about products, services, and policies to customers. • Collaborate with other departments to resolve complex customer issues as needed. • Maintain records of customer interactions and transactions, ensuring data accuracy. • Identify recurring customer issues and provide feedback to improve processes and overall customer satisfaction. • Stay up to date on product knowledge and company updates to provide informed support. Qualifications • Fluency in written and spoken English with excellent grammar and communication skills. • Proven experience in customer service, email support, or chat support roles is preferred. • Strong problem-solving skills and the ability to remain calm and professional under pressure. • Proficiency in using email clients, chat software, and familiarity with CRM tools. • Ability to work independently in a remote environment while staying accountable to deadlines and targets. • Strong attention to detail and multitasking skills. • Availability to work full-time, with flexibility for occasionally adjusted schedules. MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA The Pay Range For This Role Is 22.17 - 34.13 USD per hour(Remote (Kent, Washington, US)) Apply tot his job Apply To this Job