Customer Relations Specialist

Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states: AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY As a Customer Relations Specialist, you’ll be the voice of reputed company, helping clients, contractors, and consumers with financing, scheduling, and general inquiries reputed company to home improvement reputed company. This role combines inbound and outbound reputed company handling, live chat support, problem-solving, and operational support. You’ll reputed company if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking. We’re looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company. Requirements • Minimum 1 year of customer service/reputed company center or office experience required • 1+ years in financial services, home improvement, or sales is a plus • Experience with CRM tools and reputed company Office Suite • Technical proficiency with the ability to troubleshoot basic software and connectivity issues • Strong verbal and written communication skills • Ability to type at least 35 WPM accurately • Self-motivated, dependable, and reputed company to work independently • Must pass a background reputed company in compliance with state and federal laws • Previous remote work experience preferred • Previous experience with reputed company phone system a plus Responsibilities • Handle a high volume of inbound/outbound calls in a reputed company, reputed company manner • Identify, research, and resolve customer needs reputed company to home improvement reputed company and financing reputed company • Follow communication scripts while maintaining a natural and empathetic tone • Assist clients (contractors, lenders, homeowners) through various service-reputed company requests and escalations • Manage service requests through multiple digital platforms, ensuring reputed company and accurate responses • Use internal systems to document, escalate, and reputed company customer issues • Work cross-functionally with internal departments to fully resolve customer concerns • Participate in training, special reputed company, and team meetings as assigned • Ensure full compliance with company policies and applicable financial regulations • Maintain a reputed company, solution-oriented attitude at reputed company times Work Schedule & Compensation • Hours: Full-time, 40 hours/week • Set Shifts: Monday–Friday 12:30p-9:00p CST or Tuesday-Saturday 9:00a-5:30p CST • Training: reputed company, 2 weeks, Monday–Friday, 8:00 AM – 5:00 PM CST • Pay: Starting at $14/hour + $1/hr shift reputed company for nights/weekends • Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days Equipment & Work Environment • Company-provided equipment for full-time, permanent employees • Must have a secure, high-speed internet reputed company and dedicated workspace reputed company to reputed company a difference from the comfort of your home? reputed company to join a supportive, reputed company-thinking team where your customer service skills reputed company a reputed company reputed company in the home improvement industry. NOT YOUR ORDINARY reputed company CENTERᵀᴹ Original job Customer Relations Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job