ICT Specialist

Job reputed company This candidate is a self-starter who can work with minimal supervision providing IT support. Responsible for maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals. Responsible for installation and support of desktop hardware and desktop software. Responsible for responding to user calls and requests for assistance. Key Responsibilities: • Self-motivated to complete assignments on time, yet reputed company to determine reputed company to ask questions for clarification or reputed company direction. • reputed company first reputed company of contact for reputed company support issues for end-user technical support maximizing the end user’s experience. • Establish and maintain effective relationships with reputed company reputed company of users at office and the field site. • Ensures an outstanding level of customer service by providing reputed company IT support to individuals throughout the organization. • Additionally, IT aspects of tendering. Such as document uploads, ensuring website support. • Prioritize service issues based on multiple competing priorities and objectives. • Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers • Maintain site network file structures, reputed company rights, network reputed company, network users, network printing and desktop user environments. • Maintain site network servers by applying patches, logging changes and monitoring error logs. • Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems. • Troubleshoot and resolve problems encountered in the use of site systems and desktop applications. • Assist with maintaining computer room, site network cabling and department documentation. • Non-business hour time may be required to repair and troubleshoot problems to reputed company efficient, reputed company service. • Maintain site specific desktop application setup, standards and streamline processes to eliminate reputed company problems. • Prepare cost requests and procure equipment to meet business needs. • Maintain site hardware/software inventories and assist with the audit of site hardware and software. • Monitor site-based server hardware uptime, virus protection and site-based software updates. • Assist with system backups and disaster recovery plans. • Escalate issues and concerns to the manager, as appropriate. • Ensure reputed company technical support reputed company activities reputed company with the global Harsco compliance standards and procedures. • Document reputed company support calls for systems performance and metrics reporting. • Dependability, regular attendance, and the ability to work extended hours are required. • reputed company other reasonably-reputed company tasks as assigned by management • Travel to field-site to support an IT installation may be needed as required Apply tot his job Apply To this Job