Experienced Night Customer Service Representative - Remote Opportunity with a Leading UK Organisation

Unlock Your Potential as a Night Customer Service Representative

Join our dynamic team at workwarp and embark on a rewarding journey as a Night Customer Service Representative - Remote. We're a forward-thinking organisation that values flexibility and offers a hybrid work arrangement that lets you strike the perfect balance between our remote office and the comfort of your home. This role demands a versatile skill set and offers a competitive salary to match.

About the Role and Our Company

We're a large, national organisation with a presence across the UK, employing thousands of dedicated professionals. Our company is renowned for its positive and engaging work culture, having won multiple awards for its excellence. We're now seeking multiple technical customer service advisors to join our existing team, and this could be your perfect opportunity if you enjoy supporting people over the phone and working night shifts.

Key Responsibilities

• Take inbound customer calls related to EV car chargers, providing customer support, answering general queries, offering advice, and delivering technical support as needed.
• Complete admin tasks between calls to ensure seamless operations.
• Work 37.5 hours per week, including some rota'd weekends on varied shifts between 8 pm - 8 am, adhering to service opening times.
• Follow one of three shift patterns: 8 pm-4 am / 10 pm - 6am / 12 midnight - 8am, rotating every 3 weeks.
• Receive full training and ongoing remote support from our existing team to ensure your success in the role.
• Utilise the IT equipment provided to work efficiently from home.

Essential Qualifications and Skills

To excel in this role, you'll need:

• Proven experience in customer service, problem-solving, and supporting the public.
• A background in a customer solutions-based role.
• The ability to work to targets and deadlines.
• Attention to detail and strong organisational skills.
• Excellent verbal and written communication skills.
• Proficiency in using IT and customer databases.
• A strong commitment to teamwork and collaboration.
• Reliability, self-discipline, and the ability to work independently in a remote setting.

Preferred Qualifications

While not mandatory, having experience in a technical customer service role or knowledge of EV car chargers will be considered advantageous.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive hourly rate of £12.95.
• A temporary position with an initial contract of 3 months, offering the potential for extension or a permanent role.
• Comprehensive training and ongoing support to ensure your success.
• The flexibility of working from home with provided IT equipment.
• Opportunities for career growth and professional development within our organisation.

Our Work Environment and Culture

At our company, we pride ourselves on having a positive and engaging work culture. We believe in fostering a supportive environment where our employees can thrive. Our team is dedicated to delivering exceptional customer service, and we're committed to providing the training and resources needed to excel in your role.

Career Growth and Learning Benefits

Joining our team offers a wealth of opportunities for career advancement and professional growth. You'll have access to comprehensive training programs, ongoing support, and the chance to develop your skills in a dynamic and evolving industry.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a dependable salary and benefits that reflect our commitment to our employees' well-being. While specific details may vary, our overall package is designed to reward your hard work and dedication.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you. To apply, simply submit your application by the specified deadline. Please note that due to the high volume of applications, we may not be able to respond to every candidate within 7 days. If you don't hear back within this timeframe, please consider your application unsuccessful on this occasion.

Data Protection and Privacy

The Prescient Group will manage your application in accordance with the GDPR and Data Protection Act 2018. We'll handle your personal data with care and confidentiality, ensuring that it's stored securely and in compliance with relevant regulations.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about delivering exceptional customer service, we encourage you to apply now. Join our team and embark on a rewarding journey that offers flexibility, growth opportunities, and a chance to make a real difference.