Part-Time Remote Nuuly Customer Success Associate - Delivering Exceptional Customer Experiences and Driving Business Growth

Join the URBN Team as a Nuuly Customer Success Associate and Be Part of a Revolutionary Clothing Rental Service

At URBN, we're passionate about creating a more sustainable and exciting fashion experience through our clothing rental service, Nuuly. As a Customer Success Associate, you will play a vital role in delivering exceptional customer experiences, driving business growth, and fostering a loyal customer base. If you're a motivated and customer-centric individual looking for a remote part-time opportunity, we encourage you to apply for this exciting role.

About Nuuly and URBN

Nuuly is a clothing rental service that allows customers to rent clothing and accessories for a fraction of the retail price. As a part of URBN, a leading lifestyle brand company, Nuuly is committed to providing an exceptional customer experience, promoting sustainability, and making fashion more accessible. With a strong focus on customer satisfaction, Nuuly is rapidly growing and looking for talented individuals to join its customer success team.

Role Summary

As a Nuuly Customer Success Associate, you will be responsible for delivering exceptional customer service via telephone, email, and chat. You will be the primary point of contact for customers, providing timely and effective solutions to their queries, and ensuring a seamless experience. Reporting to the Customer Success Supervisor, you will be an integral part of the customer success team, working collaboratively to drive business growth and customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a friendly, relatable, and timely manner
• Exercise decision-making skills to enhance each customer's relationship with the brand, resolving issues and concerns in a fair and efficient manner
• Demonstrate empathy and understanding of customers' needs while being mindful of the business's bottom line
• Collect and share customer feedback with external teams to ensure that customer needs are being met and exceeded
• Meet or exceed established service level agreements (SLAs) set by the Customer Success Manager

Essential Qualifications

To be successful in this role, you will need:

• A minimum of 2 years of experience in customer service or a related role, with a proven track record of delivering exceptional customer experiences
• A passion for and understanding of the URBN brands, customers, and products, or a willingness to learn and develop this knowledge
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and external teams
• Strong problem-solving and decision-making skills, with the ability to think critically and resolve issues efficiently

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a fast-paced, dynamic environment with a focus on customer satisfaction
• Knowledge of clothing rental services or e-commerce platforms
• Familiarity with CRM software and customer service tools

Skills and Competencies

To succeed as a Nuuly Customer Success Associate, you will need to possess the following skills and competencies:

• Excellent customer service skills, with a focus on delivering exceptional experiences
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Problem-solving and decision-making skills, with the ability to think critically and resolve issues efficiently
• Ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction
• Flexibility and adaptability, with a willingness to learn and develop new skills

Career Growth Opportunities and Learning Benefits

As a Nuuly Customer Success Associate, you will have the opportunity to develop your skills and knowledge in a dynamic and growing company. You will be part of a talented team that is passionate about delivering exceptional customer experiences and driving business growth. With a strong focus on customer satisfaction, Nuuly is committed to providing ongoing training and development opportunities to ensure that its customer success team has the skills and knowledge needed to succeed.

Work Environment and Company Culture

As a remote part-time employee, you will have the flexibility to work from anywhere, at a time that suits you. Our company culture is built on a foundation of inclusivity, diversity, and respect, with a strong focus on fostering a safe, fair, and respectful work environment. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $15.00 per hour, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• Generous employee discounts
• Retirement savings plan
• Opportunities for career growth and development

For more information on our benefits package, please visit our website at www.urbn.com/work-with-us/benefits.

Equal Employment Opportunities

URBN is an equal employment opportunity (EEO) employer, committed to creating an inclusive environment for all employees. We are proud to provide EEO to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

Don't Hesitate, Apply!

If you're a motivated and customer-centric individual looking for a remote part-time opportunity, we encourage you to apply for this exciting role. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our team of talented individuals who are passionate about delivering exceptional customer experiences and driving business growth!