Immediate Hiring: Weekend Overnight Operations Support Associate for a High-Growth Healthcare Technology Startup

Introduction to Imagen Technologies

Imagen Technologies is a pioneering healthcare startup that is revolutionizing the way patients receive diagnostic tests and care. With our AI-enabled platform, patients can now receive immediate diagnostic tests, results, and specialist-driven next steps all in a single primary care appointment. We are committed to delivering exceptional patient care and are rapidly expanding our platform across the United States. Our mission is to make healthcare more accessible, efficient, and effective, and we are looking for talented individuals to join our team and help us achieve this goal.

Job Overview

We are seeking a highly skilled and dedicated Operations Support Associate to join our team. As an Operations Support Associate, you will play a critical role in providing excellent customer service to our patients, physicians, and internal stakeholders. You will be the main point of contact for our clients, providing day-to-day support, triaging calls, emails, and chat messages, and ensuring that all issues are resolved in a timely and efficient manner. If you are a motivated and resourceful individual with a passion for healthcare and technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide excellent customer service via telephone, email, and chat communication, responding to patient, physician, and internal stakeholder inquiries in a professional and courteous manner
• Triage calls, emails, and chat messages from all customer facilities as well as internal clinicians, ensuring that all issues are addressed and resolved in a timely and efficient manner
• Monitor clinical systems to ensure that the operation is achieving its targets, identifying areas for improvement and implementing solutions to optimize performance
• Ensure that all calls, issues, and tasks are tracked in our CRM systems and driven to resolution, maintaining accurate and up-to-date records and documentation
• Respond in real-time to support issues, resolving basic issues and escalating complex issues to higher support tiers as needed
• Facilitate provider communication on critical patient findings, ensuring that all stakeholders are informed and up-to-date on patient care and treatment
• Develop application expertise as required to provide support to physicians, clinical staff, and support staff in the efficient use of Imagen applications and workflows
• Identify eligible patients for our programs using customer EMR (Electronic Medical Records) systems, extracting data and inputting information as required
• Reach out to patients and schedule patient appointments per program guidelines, ensuring that all patients receive timely and appropriate care

Qualifications and Requirements

To be successful in this role, you will need to have:

• An Associate's degree and 1+ years of experience in a healthcare technology support role, or a High School Diploma/GED and 3+ years of experience in a healthcare technology support role
• Recent healthcare experience with Electronic Medical records (EMR) system experience is preferred
• Ticketing System experience for customer support is preferred
• Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner
• Strong computer skills, with the ability to toggle between multiple programs simultaneously and provide basic support functions
• Hardware support and PC troubleshooting experience is preferred
• Organized with high attention to detail, able to prioritize tasks and manage multiple projects simultaneously
• Strong documentation skills for ticketing documentation, with the ability to maintain accurate and up-to-date records and documentation
• Salesforce experience is preferred

Work Schedule and Requirements

This is a weekend overnight shift position, with the following required shift times:

• Friday 6pm to Saturday 8am EST
• Saturday 6pm to Sunday 8am EST
• Sunday 6pm to Monday 8am EST

In addition to your regular shift schedule, you will be required to complete an 8-week remote training period, which will take place outside of your regular shift schedule. Training will occur between the hours of 8:00am - 10:00pm EST, Monday - Friday. Please ensure that you are available and able to commit to this training schedule before applying.

What We Offer

At Imagen Technologies, we offer a competitive hourly rate of $24 - $29 per hour, plus overtime and benefits. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. Our company culture is built on a foundation of innovation, collaboration, and mutual respect, and we are committed to providing a supportive and inclusive work environment that allows our employees to thrive.

Career Growth and Development

At Imagen Technologies, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and tuition reimbursement. Our goal is to help our employees build the skills and knowledge they need to succeed in their roles and advance in their careers.

Company Culture

Our company culture is built on a foundation of innovation, collaboration, and mutual respect. We believe in fostering a supportive and inclusive work environment that allows our employees to thrive. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive to all employees, regardless of their background, culture, or identity.

How to Apply

If you are a motivated and resourceful individual with a passion for healthcare and technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Conclusion

At Imagen Technologies, we are committed to making a positive impact on the lives of our patients and the healthcare industry as a whole. We believe that our Operations Support Associate role is a critical part of our team, and we are looking for a talented and dedicated individual to fill this position. If you are passionate about healthcare and technology, and are looking for a challenging and rewarding role, we encourage you to apply for this opportunity. Thank you for considering Imagen Technologies as your next career step.