Experienced Outdoor Living Sales Specialist – Delivering Exceptional Customer Experiences in Retail Environments
Introduction to Lowe's and the Role
Lowe's, a leading home improvement retailer, is seeking a highly skilled and customer-focused Outdoor Living Sales Specialist to join our dynamic team. As a core member of our sales team, you will play a vital role in providing exceptional customer service, maintaining a safe and well-stocked store environment, and driving sales growth in our outdoor living department. Whether you are working in our store or interacting with customers, you will be the face of Lowe's, embodying our commitment to excellence and customer satisfaction.
Job Overview and Responsibilities
As an Outdoor Living Sales Specialist at Lowe's, your primary focus will be on delivering outstanding customer experiences, ensuring that every customer feels valued and appreciated. Your key responsibilities will include:
- Providing exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner
- Maintaining a safe and well-stocked store environment, including accurately validating loading tickets and processing orders and deliveries
- Utilizing product knowledge to help customers make informed purchasing decisions, including verifying the accuracy of quotes and price labels
- Loading customer merchandise and ensuring that it is delivered to the customer in a timely and efficient manner
- Remaining alert and informed about safety and security risks in the store, reporting any concerns to management
- Collaborating with other sales team members to achieve sales goals and drive business growth
Departmental Variations and Travel Requirements
The role of an Outdoor Living Sales Specialist may vary depending on the department you are working in, which could include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. You may be required to travel occasionally for meetings, training, or to assist with other nearby stores.
Diversity, Equity, and Inclusion
Work Schedule and Physical Requirements
As a full-time or part-time Outdoor Living Sales Specialist, you can expect to work 39-40 hours per week or up to 25 hours per week, respectively. You will need to be flexible and available to work morning, afternoon, and evening shifts, any day of the week. The role requires physical ability to stand, sit, and perform other tasks for extended periods, as well as the ability to lift weights of at least 25 pounds without assistance.
Minimum and Preferred Qualifications
To be successful in this role, you will need to meet the following minimum qualifications:
- 180 days of experience with computer systems, including data entry, information retrieval, data manipulation, and output creation
- 6 months of experience navigating retail technologies such as smartphones and tablets
- Obtaining licenses or registrations specific to sales in accordance with legal provisions
Preferred qualifications include:
- 6 months of sales experience, with expertise in identifying and recommending products that cater to customer demands
- 6 months of retail experience, with a focus on customer service, answering calls, responding to email inquiries, and developing strong customer connections
- Bilingual expertise, if applicable to the store
- Certification in a relevant trade, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent customer service and communication skills
- Strong product knowledge and ability to learn about new products and services
- Ability to work in a fast-paced, dynamic environment and adapt to changing situations
- Strong problem-solving and analytical skills
- Ability to lift weights of at least 25 pounds without assistance
- Basic computer skills and ability to navigate retail technologies
Career Growth Opportunities and Learning Benefits
At Lowe's, we are committed to helping our employees grow and develop in their careers. As an Outdoor Living Sales Specialist, you will have access to training and development programs, including product knowledge training, sales and customer service training, and leadership development programs. You will also have opportunities to advance to other roles within the company, such as sales leadership or department management positions.
Work Environment and Company Culture
Lowe's is a dynamic and fast-paced work environment that is committed to excellence and customer satisfaction. Our company culture values diversity, equity, and inclusion, and we strive to create an environment where everyone feels valued and appreciated. We offer a collaborative and supportive work environment, with opportunities to work with a talented and dedicated team of professionals.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and discounts, including employee discounts on store purchases, flexible scheduling, and opportunities for advancement and professional growth.
Conclusion and Call to Action
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Outdoor Living Sales Specialist role at Lowe's. This is a unique opportunity to join a dynamic and fast-paced team, with opportunities for growth and development in a leading home improvement retailer. Apply now to take the first step in your career with Lowe's!
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