Patient Coordinator - Remote Non-Clinical Medical Support Role with Competitive Pay and Comprehensive Benefits

Join the AccessNurse Team as a Patient Coordinator and Make a Difference in Healthcare

AccessNurse, a TeamHealth company, is seeking compassionate and detail-oriented individuals to join our team as Patient Coordinators. As a Patient Coordinator, you will be the first point of contact for patients seeking medical assistance and support from their doctor. This is a unique opportunity to work in a non-clinical, medical support role from the comfort of your own home.

About AccessNurse and the Role

AccessNurse is a leading provider of medical support services, and we are committed to delivering exceptional patient care. Our team is dedicated to providing a supportive and enjoyable work environment that allows our employees to thrive. As a Patient Coordinator, you will play a critical role in ensuring that patients receive the care and support they need.

Key Responsibilities:

• Serve as the first point of contact for patients seeking medical assistance and support from their doctor
• Build trust with patients and provide compassion and empathy using customized scripting
• Accurately document patient needs prior to speaking with a nurse
• Utilize excellent organizational and computer skills to multi-task while speaking with patients
• Demonstrate excellent listening and comprehension skills to determine key information from patients
• Maintain a professional and courteous tone on the telephone
• Defuse conversations and escalate situations as necessary
• Handle confidential information with discretion and adhere to HIPAA guidelines

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED required; Associate's Degree preferred
• 1+ year of customer service experience required
• 1-2 years of healthcare experience desired
• Inbound call center experience preferred
• Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
• Ability to type a minimum of 25 wpm
• Excellent organizational and computer skills and ability to multi-task while speaking with patients
• Excellent listening and comprehension skills to determine key information from patients
• Professional, courteous telephone voice
• Dependable, reliable, and trustworthy
• Ability to defuse conversations and escalate if necessary
• Ability to handle confidential information; HIPAA experience is a plus
• Detail Oriented – Accurately process and document information ensuring data integrity
• Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
• Flexibility with scheduling
• Ability to receive feedback on job performance

Preferred Qualifications:

• Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously

Remote Workstation Requirements

To ensure a successful remote work experience, you will need to meet the following requirements:

Internet:

• A reliable high-speed internet connection is required for this position
• Cable internet provider recommended (e.g., Xfinity/Comcast, AT&T, Spectrum)
• Satellite internet and cellular hotspots are not sufficient
• Hardwire internet from modem or Ethernet jack to work computer
• WiFi is not acceptable and disrupts the connection to our servers
• Minimum bandwidth speeds: 23 megabits download and 10 megabits upload

Telephone:

• A reliable telephone line is required for this position, at the employee's expense
• Land-line phone or voice-over line provided by the same company as internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
• Phone line must be directly connected from workstation to phone jack or modem

Workstation:

• Allow enough space for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone
• Arrange workstation to hardwire to internet and phone line
• Workstation must be located in a room with a door that can be locked
• HIPAA compliant and protects PHI
• Prevents disruptions during work hours

What We Offer

At AccessNurse, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits we offer:

Compensation:

• Competitive salary: $15.00 per hour
• Additional incentives/shift differentials:
  • $1 per hour additional for shifts starting at 3pm or after, Sunday through Friday
  • $1 per hour additional for shifts starting at 7am or after on Saturday
  • $1 per hour additional for working 3 out of 4 weekends
  • $2 per hour additional for working 4 out of 4 weekends
  • $1 per hour additional for Spanish Speaking staff (testing required)

Benefits:

• Benefits eligibility for full-time staff (medical, dental, vision, life) effective first of the month following 30 days of employment
• 401(k) plan program with discretionary matching funds available
• Employee LiveWell program for health and well-being
• Employee Assistance Program
• $500 Employee Referral Bonus with no cap

Why Join AccessNurse?

At AccessNurse, we are dedicated to making a difference in healthcare. Here are just a few reasons why you should consider joining our team:

• Join a growing company that is making a difference in healthcare
• Work from home with company-provided equipment
• Competitive pay and incentives
• Benefits eligibility for full-time staff
• Career growth opportunities
• Perks at Work: discounts on car rentals, electronics, apparel, and more

How to Apply

If you are a compassionate and detail-oriented individual who is looking for a rewarding career in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application today and join the AccessNurse team!