Pharmacy Care Coordinator - Remote in Oregon - Patient Engagement and Pharmacy Benefits Coordination
Join the Team: Pharmacy Care Coordinator - Remote in Oregon
Optum, a leading global health services company, is seeking a highly skilled and compassionate Pharmacy Care Coordinator to join our team in Oregon. As a Pharmacy Care Coordinator, you will play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to achieve optimal health outcomes. This is a unique opportunity to make a meaningful impact on the lives of millions of people while working in a dynamic and supportive remote work environment.
About Optum and UnitedHealth Group
Optum is part of UnitedHealth Group, a global organization dedicated to helping people live healthier lives and making the health system work better for everyone. Our mission is to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
Job Summary
As a Pharmacy Care Coordinator, you will work closely with clinical pharmacists, healthcare providers, and internal departments to coordinate patient care and treatment plans. You will utilize your pharmacy expertise and customer service skills to ensure seamless communication and collaboration with patients, providers, and internal stakeholders. This role offers a hybrid work model, combining remote work with occasional time in our office.
Key Responsibilities:
- Consult with and coordinate ongoing care and treatment plans for members with clinical pharmacists and other providers.
- Document pertinent patient information in the electronic medical record.
- Assist with data management and recording results for month-end reports.
- Participate in Pharmacy Services wellness programs, including transition of care medication reconciliation.
- Retrieve pertinent patient information for new patient referrals or recent hospital/SNF discharge.
- Contact patients post-hospitalization to perform medication review and information gathering.
- Perform patient follow-up procedures.
- Answer incoming phone calls and direct patient messages.
- Coordinate with other healthcare providers, healthcare professionals, and healthcare team members.
- Update job knowledge by participating in educational opportunities and reading professional publications.
- Participate in process improvement initiatives, staff meetings, and departmental meetings.
- Use, protect, and disclose Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Adhere to Universal Precautions and safety policies and procedures at all times.
Requirements and Qualifications
Essential Qualifications:
- High School Diploma / GED (or higher).
- Possess and maintain an active pharmacy technician license in the state of Oregon.
- 1+ year of experience as a pharmacy technician.
- 1+ year of experience in customer service.
- 1+ year of experience with medical and pharmacy terminology.
- 1+ year of experience with medication therapeutic categories.
- 1+ year of experience with identifying generic names for brand name drugs and vice versa.
- Basic level of proficiency in Windows and MS applications (Word, Excel).
Preferred Qualifications:
- National Pharmacy Technician Certification.
- Possess and maintain an active pharmacy technician license in the state of Washington.
- 3+ years of experience working as a pharmacy technician.
- 1+ year of experience in a hospital, ambulatory care, or other healthcare setting.
- Experience in a managed care setting.
- Bilingual (Spanish/English).
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and customer service skills.
- Strong pharmacy knowledge and understanding of medical and pharmacy terminology.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Ability to maintain confidentiality and adhere to HIPAA standards.
- Proficiency in Windows and MS applications (Word, Excel).
Career Growth Opportunities and Learning Benefits
At Optum, we are committed to helping our employees grow and develop their skills. We offer:
- Comprehensive benefits package, including medical, dental, vision, and life insurance.
- Paid Time Off and 8 Paid Holidays.
- 401(k) Savings Plan and Employee Stock Purchase Plan.
- Education Reimbursement and Employee Discounts.
- Employee Assistance Program and Employee Referral Bonus Program.
- Voluntary Benefits, such as pet insurance, legal insurance, and LTC Insurance.
Work Environment and Company Culture
Our company culture is guided by diversity and inclusion, and we strive to create a work environment that is engaging, challenging, and supportive. We offer:
- A hybrid work model, combining remote work with occasional time in our office.
- A dynamic and supportive team environment.
- Opportunities for professional growth and development.
- A commitment to diversity, equity, and inclusion.
Compensation and Benefits
We offer a competitive salary and comprehensive benefits package, including:
- Competitive base pay.
- Performance rewards.
- Comprehensive benefits package.
- Paid Time Off and Paid Holidays.
Conclusion
If you are a motivated and compassionate individual with a passion for pharmacy care, we encourage you to apply for this exciting opportunity. As a Pharmacy Care Coordinator, you will play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to achieve optimal health outcomes. Join our team and start making a meaningful impact on the lives of millions of people.
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