Pharmacy Technician Data Entry - Customer Service: Remote Opportunity with Omnicare, a CVS Health Company

Join the Omnicare Team: Pharmacy Technician Data Entry - Customer Service

Omnicare, a CVS Health Company, is seeking a detail-oriented and customer-focused Pharmacy Technician Data Entry - Customer Service to join our team. As a key member of our front-end team, you will play a critical role in ensuring the accuracy and efficiency of our medication dispensing process. If you have a passion for delivering exceptional customer service and are looking for a rewarding career in the healthcare industry, we encourage you to apply.

About Omnicare and CVS Health

Omnicare, a CVS Health Company, provides care to those in skilled nursing facilities, assisted living communities, and chronic care settings. Our purpose is to bring our heart to every moment of your health, and we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering every team member to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Summary

As a Pharmacy Technician Data Entry - Customer Service, you will perform order entry tasks and collaborate with other team members in the medication dispensing process at our closed-door pharmacy. Your primary responsibilities will include triaging customer service requests, calculating and verifying correct dosages, and providing dispensing pharmacists with critical information regarding allergies and drug interactions.

Key Responsibilities:

• Triaging customer service requests by department, urgency, and information/response required
• Calculating and/or verifying correct dosage based on prescriptions
• Assisting in reviewing narcotic Rx's to ensure timely return
• Providing dispensing pharmacists with information regarding allergies and drug interactions, therapeutic duplications, and other items that the computer flags
• Creating and maintaining accurate customer records
• Collaborating with team members to ensure accurate and efficient medication dispensing process
• Providing exceptional customer service and responding to customer inquiries

Requirements and Qualifications

Essential Qualifications:

• Certification/licensed/registered pharmacy technician or as required by state law
• One (1) or more years of experience as a pharmacy technician or working in a call center
• Verifiable High School Diploma or GED

Preferred Qualifications:

• Prior experience in the long-term care industry
• PTCB National Certification

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and prioritize tasks
• Basic computer skills and proficiency in software applications
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

At Omnicare, we are committed to the growth and development of our team members. We offer:

• Competitive pay and comprehensive benefits
• Paid training, tuition support, and cross-training opportunities
• FREE business, leadership, and development courses
• Employee discount programs
• Affordable back-up child and elder care
• Up to $10,000 reimbursement for expenses to build a family: adoption, surrogacy, doula service (if work is 30+ hours per week)

Work Environment and Company Culture

Our closed-door pharmacy provides a supportive and innovative team environment for all members. We prioritize our team members' well-being and offer a range of benefits to support their health and happiness.

Compensation and Benefits

The typical pay range for this role is:

• $17.00 - $28.46 per hour

In addition to your compensation, you will enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. We offer a full range of medical, dental, and vision benefits, as well as:

• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) or vacation pay
• Paid holidays throughout the calendar year

How to Apply

If you are a motivated and customer-focused individual looking for a rewarding career in the healthcare industry, we encourage you to apply. Please click the link below to submit your application:

We look forward to hearing from you and discussing this exciting opportunity further.

Equal Employment Opportunity

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.