Experienced Pharmacy Technician - Telepharmacy Remote Dispensing Pharmacy - Part Time in Lombard, IL

Join the CVS Health Team as a Pharmacy Technician - Telepharmacy and Make a Difference in Healthcare

CVS Health is seeking a highly skilled and dedicated Pharmacy Technician - Telepharmacy to join our team in Lombard, IL. As a key member of our Telepharmacy team, you will play a critical role in ensuring the smooth operation of our remote dispensing pharmacy, providing exceptional customer service, and supporting our commitment to delivering high-quality patient care. This is a unique opportunity to work in a cutting-edge telepharmacy setting, leveraging technology to expand access to healthcare services.

About CVS Health and Our Purpose

At CVS Health, we're driven by a single, clear purpose: Bringing our heart to every moment of your health. We're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose guides our commitment to providing personalized, convenient, and affordable healthcare services. We're looking for individuals who share our passion for healthcare and want to make a positive impact on the lives of our customers.

Job Summary

The Telepharmacy Technician is responsible for the daily operations of a Telepharmacy Remote Dispensing Pharmacy location, working under the supervision of a Pharmacist at a separate Supervising Pharmacy location. This role requires a strong foundation in pharmacy operations, excellent customer service skills, and the ability to work effectively in a remote setting. As a Telepharmacy Technician, you will be responsible for managing day-to-day pharmacy operations, executing workflow best practices, and facilitating communication with the Supervising Pharmacy and patients.

Key Responsibilities

• Oversee the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, managing alarm and safe codes, and protecting the integrity of pharmacy products.
• Manage pharmacy inventory, including controlled substances, and maintain perpetual inventory.
• Execute pharmacy ordering and day-to-day inventory management practices, including cycle counts, returns-to-stock, and refrigerator organization.
• Serve as a point person for annual inventories, resets, and pharmacy-related components of AP Pulse Checks.
• Improve total store service foundations by executing outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
• Demonstrate a growth mindset to support positive business outcomes and inspire and motivate the total store team to embrace change.
• Serve as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
• Provide exceptional customer service, including face-to-face patient interaction, facilitating RPh-to-patient communication, and resolving customer concerns.

Prescription Fulfillment

• Communicate with patients, co-workers, insurance companies, and prescribers where allowed by law.
• Ensure full compliance with CVS workflow procedures and quality assurance standards.
• Manage own responsibilities while shifting to help the team where needed.

Face-to-Face Patient Interaction

• Collect information about a customer's medical history, as appropriate to update the patient's profile.
• Ensure patient outreach calls are completed within workflow, where appropriate and applicable.
• Attend to all patients and customers at the Telepharmacy counter and phone calls.

Facilitating RPh-to-Patient Communication

• Engage customers to learn about their health and medications.
• Create genuine human connections by focusing on service and keeping patients and caregivers top of mind at all times.
• Assist all Telepharmacy and front store customers with their questions and concerns and facilitate audio/visual access to the Supervising Pharmacist for counseling.

Problem Resolution

• Partner with front store management to drive customer service.
• Identify and resolve potential problems to ensure customers have their medications when needed.
• Collaborate with immediate and extended pharmacy teams, medical staff, insurance companies, and customers to resolve issues and deliver timely resolution of any medication or insurance-related concerns.

Requirements and Qualifications

Essential Qualifications

• Must be at least 18 years of age.
• Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states).
• PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification.
• High school diploma or General Equivalent Development (GED) required.
• State-level licensure requirements vary by state.
• Regular and reliable attendance.

Preferred Qualifications

• Experience in an Inventory Specialist Role.

Skills and Competencies

• Attention and Focus: Ability to concentrate on a task over an extended period without being distracted.
• Customer Service Orientation: Actively look for ways to help people and do so in a friendly manner.
• Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues.
• Mathematical Reasoning: Ability to use math to solve a problem, such as calculating day's supply of a prescription.
• Problem Resolution: Ability to judge when something is wrong or is likely to go wrong and choose the best course of action.

Physical Demands

• Remaining upright on the feet, particularly for sustained periods.
• Moving about on foot to accomplish tasks.
• Lifting, scanning, and bagging purchased items.
• Finger Dexterity: Picking, pinching, typing, or otherwise working primarily with fingers.
• Reaching overhead and able to stretch or reach out with the body, arms, and/or legs.
• Precision control: Able to adjust machines to exact positions.
• Stooping to a considerable degree and requiring full use of the lower extremities and back muscles.
• Visual Acuity: Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, and visual inspection.

Career Growth Opportunities and Learning Benefits

At CVS Health, we're committed to supporting the growth and development of our employees. As a Pharmacy Technician - Telepharmacy, you'll have opportunities to:

• Develop your skills and knowledge in a cutting-edge telepharmacy setting.
• Advance your career within CVS Health.
• Participate in training and development programs.
• Take advantage of tuition reimbursement and education assistance programs.

Work Environment and Company Culture

CVS Health is a diverse and inclusive company that values its employees and the communities we serve. Our company culture is built on:

• A commitment to delivering exceptional customer service.
• A focus on teamwork and collaboration.
• A culture of respect, empathy, and inclusivity.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A pay range of $16.00 - $24.00 per hour.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

How to Apply

If you're a motivated and dedicated Pharmacy Technician looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application today and take the first step towards joining our team!

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