Phone and Chat Specialist - Remote Customer Service and Credential Verification Expert
Join the Team at Workwarp as a Phone and Chat Specialist
Unlock your potential with a new role at Workwarp as a Phone and Chat Specialist! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
About Us
At Workwarp, we're dedicated to connecting essential healthcare workers with facilities in need. Our team is passionate about making a difference in the lives of nurses and healthcare professionals. We're looking for a skilled Phone and Chat Specialist to join our critical team and play a vital role in verifying nurse credentials and facilitating communication between healthcare workers and facilities.
Job Summary
As a Phone and Chat Specialist, you will be responsible for navigating online systems to verify nurse credentials, following up with nurses via written messages and phone calls, and handling customer inquiries. You'll be an integral part of our team, working independently and efficiently to ensure seamless communication and credential verification.
Key Responsibilities
- Manage large volumes of inbound and outbound calls in a timely and professional manner
- Handle multiple chat channels simultaneously, responding to customer inquiries and resolving issues
- Follow communication scripts and protocols when handling different topics and customer interactions
- Identify customer needs, clarify information, research, and provide solutions and/or alternatives
- Access company and client resources to accurately handle calls and verify nurse credentials
- Perform data entry and customer service tasks with accuracy and efficiency
- Navigate online systems efficiently to verify nurse credentials and facilitate communication
- Work requests and records received for those requesting to sign up for shifts
- Identify customer needs, research to see if requests have required credentials
- Skillfully multitask and adapt to changing priorities without loss of efficiency or composure
- Maintain punctuality and attendance at all scheduled times, with a positive and professional demeanor in all customer interactions
- Flexibility to cross-train as requested and adapt to changing team needs
Essential Qualifications
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience
- Technical savvy with ability to navigate online systems and software applications
- Previous remote work experience a plus, with ability to work independently and efficiently
- Quick learner with ability to adapt to new systems and protocols
- Type 35 words per minute accurately, with strong phone and verbal communication skills
- Active listening and problem-solving skills, with ability to provide solutions and alternatives
- A background check applicable with state and federal laws is required
Preferred Qualifications
- Previous experience in healthcare or medical field
- Familiarity with credential verification processes and systems
- Excellent written and verbal communication skills, with ability to communicate effectively with nurses and healthcare professionals
- Strong analytical and problem-solving skills, with ability to research and resolve issues
Skills and Competencies
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and efficiently in a remote setting
- Technical savvy with ability to navigate online systems and software applications
- Strong attention to detail and accuracy in data entry and customer service tasks
- Ability to multitask and adapt to changing priorities
Career Growth Opportunities and Learning Benefits
At Workwarp, we're committed to the growth and development of our team members. As a Phone and Chat Specialist, you'll have opportunities to:
- Develop your skills and expertise in customer service, credential verification, and communication
- Advance to leadership roles or specialized positions within the company
- Participate in ongoing training and development programs to enhance your skills and knowledge
- Collaborate with a dynamic and supportive team to achieve shared goals and objectives
Work Environment and Company Culture
At Workwarp, we pride ourselves on a positive and supportive work environment that values:
- Remote work flexibility and autonomy
- Collaboration and teamwork
- Open communication and feedback
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Starting pay: $14/hour, with shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance
- Paid training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Full-time status: 40 hours per week
- Equipment provided option: Equipment will be shipped to you for full-time permanent employees
- Hardware and software requirements:
- Processor: Intel Core i5 5200 Series or greater
- Memory: 8GB on Windows 8.1 / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB headset
Conclusion
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity as a Phone and Chat Specialist at Workwarp. Join our team and make a difference in the lives of essential healthcare workers and facilities.
Apply for this job