Program Management Supervisor I - Remote Operations at a Fortune Global 500 Company

Join the UPS Team as a Program Management Supervisor I - Remote

Embark on a new challenge with UPS, a leader in the logistics industry, and take your career to the next level as a Program Management Supervisor I in a remote setting! We are seeking a highly skilled and experienced professional to join our dynamic team, driving success across North American DC, RDC, and FSL operations. As a key member of our organization, you will have the opportunity to work with talented teams, contribute to innovative solutions, and grow professionally in a rewarding culture.

About UPS and Our Culture

At UPS, we are committed to fostering a workplace that values diversity, inclusion, and employee growth. As a Fortune Global 500 organization, we offer a unique blend of stability, innovation, and opportunities for professional development. Our culture is built on the principles of respect, integrity, and teamwork, and we strive to create an environment where every employee can thrive and reach their full potential.

Job Summary

This role serves as a Program Management Supervisor I, responsible for managing day-to-day operations across North American DC, RDC, and FSL operations. The successful candidate will maintain close relationships with clients, ensuring operational execution of business requirements, resolving customer issues, identifying areas for improvement, and driving value-added services. This position requires collaboration with UPS operations management, cross-functional teams, and senior staff members to ensure seamless customer experience and business growth.

Key Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with clients, ensuring operational execution of business requirements, resolving customer issues, and identifying opportunities for growth.
• Program Management: Oversee SLA/KPI, volume, spend reporting, and performance monitoring, as well as implement and track cost/service improvements.
• Contract Management: Manage contractual agreements, including renewals, RFPs, and negotiations, to drive commercial growth and ensure compliance.
• Customer Business Reviews: Plan, prepare, and conduct regular business reviews with clients to discuss performance, identify areas for improvement, and drive customer satisfaction.
• Special Projects: Manage customer special projects, including billing, cost estimates, project plans, and communication with Area Managers.
• Data Analysis and Reporting: Gather data, organize, and create reports to support business decisions, including SLA reporting and business reviews.
• Process Improvements: Identify opportunities for process improvements, implement changes, and track results to drive operational efficiency and customer satisfaction.
• Collaboration and Communication: Work closely with UPS operations management, cross-functional teams, and senior staff members to ensure seamless customer experience and business growth.

Essential Qualifications

• Education: Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Experience: Minimum 3-5 years of experience in program management, operations management, or a related field, preferably in a logistics or transportation industry.
• Skills: Excellent communication, project management, and analytical skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
• Certifications: Certification in program management, logistics, or a related field is an asset.

Preferred Qualifications

• Experience with UPS systems and processes.
• Knowledge of logistics and transportation industry trends and best practices.
• Certification in Six Sigma, Lean, or a related field.

Career Growth Opportunities and Learning Benefits

At UPS, we are committed to the growth and development of our employees. As a Program Management Supervisor I, you will have access to:

• Training and Development Programs: UPS offers a range of training programs to enhance your skills and knowledge.
• Mentorship Opportunities: You will be paired with experienced professionals who can provide guidance and support.
• Career Advancement Opportunities: We encourage internal mobility and promote from within.

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create an environment where every employee can thrive and reach their full potential.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive Salary: A salary range of $80,000 - $110,000 per year, depending on experience.
• Benefits Package: Comprehensive benefits, including medical, dental, and vision coverage.
• Retirement Plan: A 401(k) plan with company match.
• Paid Time Off: Generous paid time off policy, including vacation, sick leave, and holidays.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity as a Program Management Supervisor I - Remote at UPS. Join our dynamic team and take your career to the next level!

Don't miss this opportunity to be part of a leading logistics company and drive success in a remote setting. Apply now and start your journey with UPS!