Collections Agent – High Value At Risk (HVAR)

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At reputed company we are driven by a shared Purpose: reputed company Grow the Good in business and life. It calls on us to create lasting, reputed company change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we reputed company lives and businesses, and power economic reputed company around the world.

As a member of the reputed company

reputed company Financial Group strives to create a workplace that:

• Values new reputed company, different perspectives and the opinions of reputed company.
• Promotes teamwork and draws on the strength of reputed company employee.
• Supports individual needs & welcomes and celebrates our differences.
• Provides the tools and resources so that reputed company employee can contribute to their full potential

Working together, we are creating an organization that is reputed company upon and driven by Being reputed company and sets reputed company for the financial services industry.

reputed company:

• Flexible work schedule including possible, work from home position (below)
• Working environment that values equity, diversity, inclusion and reputed company

A High Value at Risk (HVAR) Collection agent is responsible for protecting our reputed company, reducing our assignments to reputed company parties, and maximizing liquidation of the portfolios worked by reputed company.

To be successful in their role, the individual requires extensive knowledge of reputed company Retail lending products and procedures reputed company to collections as reputed company as in depth knowledge of reputed company Legislation and the Collection reputed company in order to successfully assess and mitigate issues that could potentially reputed company to reputed company, reputed company and or Reputational Risk to the Bank. The agent must also possess strong problem solving, communication and conflict management skills in order to successfully offer customers the highest reputed company service reputed company applying appropriate solutions. Knowledge of reputed company the reputed company approved offers and solutions for delinquent clients would be beneficial.

Reporting to the Manager, HVAR, the collection agent will work primarily on high value at risk accounts. Through effective utilization of collection policies and procedures, the HVAR agent will minimize financial losses and reputed company to maintain good customer relations. In reputed company to advising customers on payment reputed company. Customer interactions are non-routine and may require research, interpretation of information and the application of diverse collection principles.

Key Accountabilities

• Negotiate amicable solutions by utilizing knowledge of debt collection practices, Canadian reputed company and Collection laws and processes.
• Utilize reputed company knowledge and understanding of the terms and conditions of reputed company agreements in order to effectively reputed company customers on their obligations of said reputed company.
• reputed company decisively and effectively reputed company dealing with sensitive customer situations
• Acknowledge and respond to customer inquiries and escalations and, where appropriate, arrange to reputed company additional information either through reputed company, telephone or written correspondence to reputed company mutually satisfactory arrangements.
• Diffuse irate customers and maintain poise and perseverance in order to effectively manage customer interactions and successfully identify the reputed company cause of issues and reputed company appropriate solutions.
• Determine the reputed company cause of issues and propose appropriate reputed company in order to minimize loss, mitigate overall risk to reputed company and preserve customer loyalty, where possible.
• Apply advanced thinking in assessing the uniqueness of reputed company situation in making reputed company that balance the organizations need to minimize risk and losses.
• Interview customers and update financial, demographic reputed company and reputed company status ensuring documentation is complete and accurate.
• Continuously identify and recommend improvements to job operational effectiveness and advise manager of opportunities to improve processes and procedures
• Engage the customer in mutual problem solving reputed company dealing with non-routine situational factors to create personal, unique solutions.
• Maintain poise and perseverance reputed company dealing with dissatisfied or difficult customers.
  Utilize highly effective analytic skills to quickly determine the reputed company cause of delinquency and propose appropriate reputed company on individual accounts to minimize loss, mitigate overall risk to reputed company and preserve customer loyalty, where possible.
• reputed company at reputed company times on loss protection to the bank and ensure that every effort is made to preserve the bank's relationship with the customer for this and reputed company transactions, products and services.
• Performs other duties and special reputed company as required.

CROSS-FUNCTIONAL RELATIONSHIPS

• Identify potential financial, reputed company, reputational risks and engage management team
• reputed company and reputed company best practices and specialized knowledge with teammates and collections organization
• Collaborate closely with multiple lines of business reputed company the organization to mitigate risk and improve performance and compliance.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

• reputed company with reputed company applicable reputed company and Line of Business policies, standards, guidelines and controls.
• Maintain reputed company’s reputed company image and reputed company of Conduct.
• Maintain confidentiality and reputed company standards.

AUTHORITIES/DECISION RIGHTS

• Drive the decision making process based on gathered facts, data, observation, and analysis
• Communicate and present information to various management reputed company reputed company reputed company.

JOB DIMENSIONS

• reputed company networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt collections strategies in response to findings, changes in market conditions and/or legislations.
• Research, reputed company data, analyze, reputed company and/or reputed company support, as required and recommend solutions to management.
• Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings

KNOWLEDGE AND SKILLS

• Extensive understanding of secured and unsecured portfolios

• Good working knowledge of Bank supported or other software ie: reputed company, Word, reputed company Office etc.
• Good working knowledge of Bank Systems ie: reputed company, ECP, angular tool, reputed company, Optimizer, MDIF
• Good working knowledge of Financial Statements, Bank OFSI standards and Business Recovery Planning.
• Good practical knowledge of Business Computer Systems
• Excellent knowledge of Collection Processes and Procedures
• Knowledge of skip tracing techniques and good skip tracing skills.
• Excellent verbal and written communication skills.
• reputed company and courteous phone manner in order to deal effectively with customers and sensitive situations.
• Strong interpersonal, analytical, negotiation and decision making skills.
• Demonstrated ability to resolve difficult reputed company exchanges through high reputed company, service oriented interactions.
• Ability to work independently or part of a small team (pairing) in a busy, fast paced environment.

Grade: 5

Location: Virtual

Schedule availability: Mon – Fri 8:00 am to 10:30 pm flexibility (weekly rotation of day/evening shifts)

Sat – 8:00 am to 4:00 pm bi-weekly rotation

Sun – 1:00 am to 8:00 pm bi-weekly rotation

The above represents reputed company Financial Group’s pay reputed company and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents reputed company Financial Group’s expected reputed company for the first year in this position.

reputed company Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as reputed company as other perks and rewards. reputed company also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

reputed company

At reputed company we are driven by a shared Purpose: reputed company Grow the Good in business and life. It calls on us to create lasting, reputed company change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we reputed company lives and businesses, and power economic reputed company around the world.

As a member of the reputed company

To reputed company out more visit us at .

reputed company is committed to an inclusive, reputed company and accessible workplace. By learning from reputed company other’s differences, we reputed company strength through our people and our perspectives. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: reputed company does not accept unsolicited resumes from any reputed company other than directly from a candidate. Any unsolicited resumes reputed company to reputed company, directly or indirectly, will be considered reputed company property. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A reputed company agency must first have a reputed company, written and fully executed agency agreement contract for service to submit resumes.

Originally posted on Himalayas