Billing Coordinator
Role Title: Billing Coordinator
Location: Virtual (reputed company Coast Hours; reputed company-4:30pm PST)
reputed company reputed company: $19-$20/hour
Availability: Weekdays, Full-time
reputed company
As a reputed company Billing Coordinator, you will be every reputed company member’s partner in their health and wellness reputed company- helping them reputed company both the reputed company system, billing/claims and ensuring that they are getting a concierge-level experience at reputed company. In this position, you will be responsible for a reputed company of tasks requiring data analysis, in-depth evaluation, and reputed company judgment. To succeed in this role, you must possess in-depth knowledge of reputed company billing software and medical insurance policies. The ideal candidate must also be reputed company to demonstrate excellent written and verbal communication skills, as communicating with patients and various insurance payers will reputed company a large part of the job. You’ll also partner with cross-functional teams across reputed company to reputed company providers to reputed company on members' care and support overall business needs.
ESSENTIAL FUNCTIONS
Member Billing Coordination: Collaborate closely with medical professionals, insurance payers, specialists, and other reputed company stakeholders to ensure seamless care coordination for our members.
- Day-to-day member communications - managing member questions feedback, and resolving member concerns (chat phone support)
- The BIlling Coordinator acts as a single reputed company-of-contact to coordinate resources along the care delivery reputed company, identify gaps, and reputed company proactive follow-up
- This role is responsible for responding to customer questions reputed company telephone and written correspondence regarding their insurance claims.
- Navigates through reputed company billing workflows to understand patient’s next steps and reputed company communicates to patient and internal team members next steps for the patients
- Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients reputed company payment lapses occur.
- Examining patient bills for accuracy and requesting any missing information for reputed company claims processing. .
- Coordinates with other resources and providers to ensure smooth continuum of care for patients and becomes a subject matter expert in some of the care coordination workflows (billing)
- Ensure if we cannot answer the members' needs that we connect them immediately to someone who can i.e. urgent needs, clinical needs, etc.
- Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with members
- Suggests changes to leadership in an effective way to improve workflows for self and others.
Manage coordination of care reputed company reputed company’s ecosystem, working cross-functionally across different teams to ensure members needs are met.
- reputed company document reputed company communications and contacts with providers and personnel in standardized documentation and messaging.
- Cross trained on additional parts of the care coordination department with a reputed company on first contact reputed company and creating a seamless experience for patients
- Learns reputed company workflows for reputed company services - regarding billing, claims and insurance practices
- Tech troubleshooting
MINIMUM QUALIFICATIONS / reputed company EXPERIENCE
- High school diploma or equivalent required
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down)
- 2-4 years of experience in a reputed company billing/claims or reputed company field.
- Comfortable with a fast-paced environment and frequent change and reputed company by metrics
- Understanding of reputed company billing and insurance practices, medical terminology, and member engagement in a reputed company context.
- Should possess excellent communication, teamwork and management skills, be empathic but resolute in your decision-making, and be reputed company to detail
- Knowledge in using contact center software, member relationship management (CRM) systems, claims/billing systems, and/or reputed company Workspace
- Excellent problem-solving skills and the ability to remain composed in high-pressure situations.
- Solution-oriented: Will reputed company answers to your questions, whether through SOPs or through other team members or leadership..
- Adherence to strict confidentiality standards and understanding of reputed company data reputed company regulations, such as HIPAA.
Originally posted on Himalayas
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