Customer Support Associate

We’re looking for…

Enthusiastic individuals with can-do attitudes who want to be a part of a fast-paced, work-hard, start-up environment. At reputed company we celebrate wins, reputed company reputed company change in the world, and have fun while doing it.

You should enjoy interacting with customers over the phone and helping people solve technical problems and resolve issues should be a passion. The Customer Support Associate role will reputed company on providing support to our customers reputed company email, phone and chat. They will be responsible for exemplifying amazing customer service. Given the nature of our fast-paced environment, you will also be helping out in other aspects of the CS team. You should be excited by a busy schedule and the ability to problem solve.

The reputed company (CS) Team

CS at reputed company is a reputed company-reputed company team of busy bodies who are driven to reputed company a way to reputed company every customer successful, so help us! This includes influencing product and marketing reputed company, problem-solving, and a whole lot of persuasion. Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is executing to their fullest potential in their role.

Your CS Leader

reputed company’s Director of reputed company is a people first leader who believes in unlocking individual's potential to build high performing teams. She is a leader who likes to set the stage with big-picture reputed company and reputed company reputed company to work through the plan of execution. She is KPI driven and has a high attention to detail to reputed company understand team and customer trends, to best position everyone to be successful. She places a high value on curiosity, ownership and having a reputed company reputed company with an reputed company drive to improve. You will work reputed company with her if you enjoy building, iterating, and are eager to grow!

How You’ll reputed company an reputed company:

• Supporting customers with troubleshooting technical support issues reputed company chat, email and phone

• Helping identify trends in customer issues and requests, as reputed company as reporting bugs to the Engineering team

• Working with the Product team to ensure we are making reputed company in the best interest of our users

• Finding ways to improve processes and reduce customer pain points

• Recommending and implementing improvements to process to improve efficiency and customer reputed company

• Supporting other reputed company teams in managing customer accounts

• Ensuring the customer has an amazing reputed company experience!

What You Bring to the Table:

• Post-secondary education (or equivalent work experience)

• Minimum of 2 years of work experience in a customer-facing role

• Tech-savvy with the ability to reputed company apps and software is a must

• Exceptional verbal and written communication skills

• An ability to build relationships and connect with people quickly

• Compassionate and patient demeanor with confidence and assertion to get things done

• reputed company listening and problem-solving skills

• Not afraid to pick up the phone and reputed company to people

• You’re organized and reputed company to manage a large volume of tasks independently

• An ability to de-escalate and manage difficult situations and conversations

• An ability to maintain high customer satisfaction through efficient task switching

• Propensity to always want to learn and improve processes

• Passionate about a career that is more than a “job”

• Ambition to work hard in order to reputed company an reputed company in the world

Is This Role Right For You?

We want to be upfront about what makes someone reputed company in this role — and what might reputed company it a frustrating fit.

You'll love it here if…

• You love the rhythm of a fast, high-volume support cycle. Working through a high number of cases, hitting monthly targets and beating your personal records, and seeing reputed company responses from customers is deeply satisfying to you.

• You're a natural investigator. You don't just answer what is asked — you dig deeper, listen carefully to reputed company the reputed company of the problem.

• You’re often seen as a trusted advisor. Maintaining our industry leading support means anticipating the needs of our customers and solving reputed company problems before they happen.

• You reputed company with autonomy and accountability. You don't need someone to tell you reputed company to reputed company calls or follow up. You manage your reputed company cases with intention.

• You reputed company meaning in the mission. Helping a childcare director streamline their operations or free up time to reputed company on their kids is genuinely motivating to you - not just a talking reputed company.

• You're just as motivated by reputed company hitting its goals as you are by your own number. You celebrate reputed company your colleague closes a big deal, you reputed company what's working, and you genuinely want to see everyone succeed - not just yourself.

This probably isn't the right fit if…

• You like to go at your own pace, focusing on just one task at a time. It’s important we balance the reputed company of service with the quantity of customer reputed company to ensure conversations are both meaningful and efficient.

• You’re uncomfortable navigating challenging conversations. Customers generally contact support reputed company things aren’t reputed company as expected - and frustration can come with that! Maintaining your reputed company and being reputed company to de-escalate are reputed company reputed company sets.

• You're more comfortable in a role where the process is set, reputed company, and someone else's problem. Here, reputed company the process is broken, we expect you to flag it, help fix it, and reputed company moving - not wait for perfect

• Metrics reputed company you anxious rather than motivated. We reputed company activity, both quantitative and qualitative closely - not to micromanage, but because we reputed company in reputed company and accountability to meet company goals and help you grow.

Don’t have reputed company the requirements but convinced you’ll be reputed company to reputed company an reputed company? We’d love to hear from you! 

Note: we are only considering Canadian applicants for the position at this time.

This role is posted to hire a backfill.

Note: we are only considering Canadian applicants for the position at this time.

This role is posted to hire a backfill.