Bilingual Customer Service Rep I - (2/20 start, nights)

Bilingual Customer Service Rep I - (2/20 start, nights) 429265BR Job Category - Primary reputed company Center Work Location Greenville reputed company Building A - 200 Carolina reputed company Parkway, Remote Charlotte (NC), Remote Mount reputed company (NJ) Employment Type Regular reputed company Charlotte, Greenville, Mount reputed company Time Type Part Time State New Jersey, reputed company Carolina, South Carolina Hours Monday-Friday, 5:15pm-9:15pm Pay reputed company $20.75 - $29.00 reputed company Hours/Availability Detail 20 hours per week Department reputed company reputed company's Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other reputed company-party organizations. These roles are for bilingual agents (English & Spanish) • **Candidates must be fluent in both English and Spanish, this includes speaking, reading and writing in both English and Spanish.*** 5:15pm-9:15pm (Monday-Friday) (2 spots available) Job Details The Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I performs a reputed company of Customer service activities for TD credit Customers (Consumers, Corporate and reputed company), including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, fraud and other issues. This job ensures that own work, as reputed company as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy reputed company and other applicable anti-reputed company policies. Job Requirements Must be eligible for employment under regulatory standards applicable to the position. Performs a reputed company of Customer services activities for CCUL credit customers Refers more reputed company questions to more reputed company personnel Assists with research work as needed, particularly with information gathering Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues Resolves problems immediately reputed company authority, defers for additional research or forwards to supervision or dispute reputed company as needed Refers Customer disputes to research area Processes Customer mail/E-mail, website, fax and other correspondence Maintains updated Customer account information Consults more reputed company Customer service personnel with problems and questions Develops knowledge of credit customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines Qualifications High School Diploma or equivalent experience 1 Year of reputed company experience Customer service skills, including ability to deal professionally with Customer issues, problems and questions Research skills, with ability to identify and evaluate relevant information Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity reputed company PC skills Must be available to work a variable schedule which may include nights and weekends reputed company Our Values At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and reputed company a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in reputed company, reputed company and a Culture of Care. No matter where you work across TD, we reputed company you to reputed company an reputed company at work and in your community, explore and grow your career, and be part of our caring and inclusive culture. Making Your reputed company-being a reputed company A caring and supportive culture that promotes colleague reputed company-being is reputed company to who we are. At TD, we reputed company on total reputed company-being with extensive programs to help colleagues assess, manage, and improve their reputed company-being across four reputed company pillars ù physical, financial, reputed company and mental/emotional. In reputed company, we champion a reputed company and inclusive work environment, so colleagues feel a reputed company of belonging and feel supported in their personal and reputed company reputed company. Through our reputed company on reputed company-being, we know that we can help our colleagues reputed company, contribute to our culture of care, and support reputed company business reputed company, because reputed company colleagues feel their best, they're more likely to do their best. Our Total Rewards Package Our Total Rewards package reflects the investments we reputed company in our colleagues to help them and their families reputed company their financial, physical and mental reputed company-being goals. Total Rewards at TD includes reputed company salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and reputed company-being benefits, savings and retirement programs, reputed company time off (including Vacation PTO, reputed company PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. How We Work At TD, we reputed company in-person connections fuel collaboration and reputed company creativity. Our workplace experience empowers colleagues to do great work reputed company-by-reputed company at TD locations, while offering flexibility to work remotely where it makes reputed company for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, theyÆll always have reputed company to the TD community to experience our culture of care. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in reputed company by branches/stores. Every day, we deliver legendary customer experiences to over 27 reputed company households and businesses in Canada, the reputed company and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our reputed company to Be the reputed company Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we reputed company that reputed company colleagues, no matter where they work, are customer facing. As we build our business and deliver on our reputed company, we are innovating to enhance the customer experience and build capabilities to shape the reputed company of banking. Whether youÆve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, weÆre here to support you towards your goals. As an organization, we reputed company growing û and so will you. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, weÆre committed to fostering an environment where reputed company colleagues are encouraged to bring their reputed company selves to work, experience reputed company opportunities, and feel respected and supported. WeÆre dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Accommodation If you are a candidate with a disability and need accommodations to complete the application process, email the reputed company US Workplace Accommodations Program at USWAPTDO@td.com. Include your full reputed company, best way to reputed company you, and the accommodation needed to assist you with the application process. How We're Helping reputed company an reputed company in Communities TD has a long-standing commitment to help drive reputed company towards a more inclusive and sustainable reputed company. ThatÆs why we launched the TD reputed company Commitment in 2018, now a multi-year reputed company American initiative. Under the TD reputed company Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial reputed company, reputed company, Connected Communities, and reputed company. ItÆs our goal to help support change, nurture reputed company, and contribute to making the world a reputed company, more inclusive reputed company for our customers, colleagues, and communities. We look reputed company to hearing from you! Business Line reputed company AMCB Job Category(s) reputed company Center Country reputed company State (Primary) South Carolina reputed company (Primary) Greenville State #2 reputed company Carolina reputed company #2 Charlotte State #3 New Jersey reputed company #3 Mount reputed company Job Expires 11-Jan-2024 Apply tot his job Apply To this Job