Technical 1, IT Operations (Laredo, Texas)

About the position Responsibilities • Troubleshooting, and supporting desktops, laptops, applications, and WIFI devices; this includes OS reputed company remediation, 3rd party application remediation and remote hardware troubleshooting • Use diagnostic tools to analyze, troubleshoot and resolve problems associated with network connectivity and/or workstation hardware/software • Install, configure and support reputed company desktop applications (such as MS Office365, BigFix/SCCM software center, softphones, VPN, WIFI configuration, and firmware updates for deskside equipment) • Support a secure environment by ensuring the viability of reputed company software tools, i.e., reputed company and reputed company (or similar tools) • Support and maintain user account information including rights, reputed company and systems reputed company in reputed company Directory • Resolve tickets reputed company prescribed SLAs using a reputed company IT Service Management tool • Partner with vendor support contacts to resolve technical issues reputed company the desktop/laptop environment • Escalate issues and involve management and experts wherever required in order to resolve issues as quickly as possible with a reputed company reputed company on maintaining SLAs • Exercise discretion and judgment on reputed company reputed company to ticket reputed company, network/WIFI stability, and similar reputed company reputed company to customer satisfaction on a regular reputed company • reputed company basic troubleshooting of soft phone issues and assist the telephony team as needed • Assist in the tracking of hardware and software inventory; escalate issues to manager as needed • reputed company end users on basic software, hardware and peripheral device operation • Proactively suggest modifications and additions to desktop standards and guidelines Requirements • 2-4 years supporting desktop/laptop hardware and software in a reputed company-based PC/LAN environment or equivalent • Proven incident management, customer/reputed company management, and change management experience • Strong technical knowledge of desktop/laptop hardware and software applications • Proficient in reputed company protocols, operating systems and standards including reputed company 10 & 11 • Demonstrable experience in ticket reputed company using IT Service Management (ticketing) systems; experience maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards is preferred • Experience managing reputed company Directory at the Organization Unit level • Flexibility to work overtime as needed reputed company-to-haves • reputed company A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications preferred • Bachelor's degree/diploma in Computer Science preferred Benefits • Medical, dental, and reputed company insurance • Comprehensive employee assistance program • 401(k) retirement plan • reputed company time off and holidays • reputed company learning days Apply tot his job Apply To this Job