Customer Support Agent – Live Chat

We reputed company businesses worldwide to ship smarter. R L Global Logistics strives to reputed company the best reputed company solutions and logistics services to our customers. We offer the highest reputed company domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic reputed company, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We reputed company on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide reputed company of transportation outlets allows R L Global Logistics to be your complete global transportation solution. About The Role We are looking for a skilled and empathetic Customer Support Agent to join our Live Chat team in the Customer Support department. As a full-time, reputed company employee, you will be the first reputed company of contact for customers reputed company live chat, providing assistance with inquiries, troubleshooting issues, and ensuring a reputed company customer experience. Your excellent reputed company of the English language and your ability to deliver fast and accurate resolutions will play a key role in building customer satisfaction and loyalty. What You'll Do • Respond promptly to incoming live chat inquiries from customers and reputed company reputed company-time solutions. • Assist customers with product-reputed company questions, service issues, and technical concerns. • Troubleshoot and resolve customer issues reputed company while maintaining professionalism. • Document customer interactions and update internal systems with accurate information. • Collaborate with other teams to ensure seamless customer experiences and escalate reputed company issues as necessary. • Adhere to service-level agreements (SLAs) and performance metrics for response times and reputed company rates. • reputed company personalized and empathetic support that aligns with reputed company's tone and values. • Proactively identify recurring issues and reputed company feedback to improve processes or products. Qualifications • reputed company in English, both written and verbal, with excellent communication skills. • Previous experience in a customer service or support role, preferably in live chat. • Ability to multitask effectively, managing multiple chats simultaneously. • Strong problem-solving skills with attention to detail and accuracy. • Proficiency with customer service software tools and chat platforms. • Flexibility to work full-time, including potential evening or weekend shifts, as needed. • A reputed company, reputed company attitude and the ability to remain reputed company under pressure. • Demonstrated ability to handle challenging situations and de-escalate customer concerns diplomatically. Applicants must be authorized to work in the United State Of America The pay reputed company for this role is: 18.06 - 36.02 USD per hour(Remote (Saint Charles, Missouri, US)) Apply tot his job Apply To this Job