Experienced Customer Service Representative for Medicare Retiree Solutions - Permanent Work from Home Opportunity

Transforming Healthcare through Compassionate Customer Service

At Arsenault, we're on a mission to bring heart to every moment of your health. As a leading provider of management services to physician-owned businesses, we're committed to delivering enhanced human-centric healthcare solutions that make a real difference in people's lives. We're now seeking an experienced Customer Service Representative to join our Medicare Retiree Solution Customer Service Center, working from the comfort of your own home.

About the Role

As a Customer Service Representative for our Medicare Retiree Solutions team, you'll be the knowledgeable, trusted advocate for our members, providing compassionate, innovative, and proactive customer service that exceeds their expectations. You'll work in a dynamic, fast-paced environment where no two calls are ever the same, and your adaptability, empathy, and patience will be essential in resolving member inquiries and concerns.

Key Responsibilities

• Educate plan benefits, answer questions, and resolve issues based on incoming telephone member contacts, ensuring that every member is shown respect, kindness, and receives thorough answers or resolutions to their queries.
• Utilize compliant documentation standards to maintain accurate records and ensure seamless follow-up on member interactions.
• Provide empathetic and member-centric service, striving to exceed member expectations and deliver personalized support.
• Demonstrate a high degree of adaptability, empathy, and patience in handling a wide range of member inquiries and concerns.
• Collaborate with internal stakeholders to resolve complex issues and drive positive change, whenever possible.

Essential Qualifications

To succeed in this role, you'll need:

• A demonstrated ability to be empathetic and compassionate in your interactions with others.
• The ability to apply patience and understanding when dealing with complex or sensitive member issues.
• Adaptability and flexibility in responding to changing priorities and member needs.
• Basic computer, typing, and telephony skills, or equivalent military experience.
• A high school diploma, G.E.D., or equivalent experience.

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Previous customer service experience, particularly in a healthcare or insurance setting.
• A proven track record of delivering exceptional customer service and resolving complex issues.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary range of $17.00 to $27.16 per hour, depending on your experience and location.
• A $1000 sign-on bonus, plus an additional $2000 retention bonus after 180 days of service.
• The flexibility to work from home, with the autonomy to manage your schedule and work environment.
• Opportunities for career growth and professional development, as we strive to promote from within.
• A culture that values diversity, inclusion, and belonging, where you'll be empowered to make a real difference in the lives of our members.

Our Culture and Values

At Arsenault, we're committed to promoting a culture that is guided by our purpose: Bringing our heart to every moment of your health. Our Heart At Work Behaviors support this purpose, and we're dedicated to fostering an environment that is inclusive, supportive, and empowering. We're an affirmative action employer and an equal opportunity employer, and we do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

COVID-19 Vaccination Requirement

As an essential part of our commitment to maintaining a safe and healthy work environment, we're requiring certain colleagues to be fully vaccinated against COVID-19, where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated.

Join Our Team

If you're passionate about delivering exceptional customer service and making a real difference in the lives of others, we want to hear from you. As a Customer Service Representative for our Medicare Retiree Solutions team, you'll be part of a dynamic and supportive team that is dedicated to transforming healthcare through compassionate customer service. Apply now to join our team and start your journey with Arsenault!

Don't miss this opportunity to bring your heart to work and make a meaningful impact in the lives of our members. Apply today and discover a career that is rewarding, challenging, and fulfilling.