Experienced IT Technician for Remote Data Entry and End-User Support at American Airlines

Join the American Airlines Team as a Technician, IT Services: Unlock a World of Opportunities

Are you ready to embark on a journey of professional growth and exploration, both within and outside the workplace? American Airlines invites you to be part of its dynamic team, where you'll have the chance to develop your skills, travel the world, and become the best version of yourself. As a Technician, IT Services, you'll be an integral part of the Data Innovation Group within the Data Innovation Division, playing a crucial role in supporting end-user computing across the organization.

Why You'll Love This Job

This role is not just about resolving technical issues; it's about being part of a team that is passionate about delivering exceptional service and support. As a Technician, IT Services, you'll have the opportunity to work on a wide range of tasks, from troubleshooting and resolving tickets to contributing to desktop projects and supporting remote access for virtual private network connectivity.

Key Responsibilities

• Resolves and closes tickets/work orders supporting end-user desktops and peripherals
• Answers client care issues raised from the Helpdesk, providing timely and effective solutions
• Contributes to desktop projects (global installs/upgrades) as a project team member, ensuring successful project execution
• Remotely diagnoses and resolves demands using remote tools, minimizing downtime and ensuring business continuity
• Investigates and collaborates with various departments to help with system-related issues, promoting a culture of teamwork and collaboration
• Documents client interactions in incident management system including asset management, maintaining accurate records and ensuring compliance
• Retrieves data from hard disk drives or performs data migration as needed, ensuring data integrity and availability
• Supports remote access for virtual private network connectivity as well as remote/broadband network for workstations, ensuring secure and reliable access
• Installs and configures local and network-based printers, ensuring seamless printing operations
• Performs preventive maintenance, identifying and addressing potential issues before they become major problems
• Works various shifts, occasions, ready to come in case of an emergency and travel as required, demonstrating flexibility and adaptability
• Follows management direction, complying with IT policy and procedure, ensuring adherence to industry standards and best practices
• Performs various duties as assigned, demonstrating a willingness to learn and take on new challenges
• Travels as required, expanding your horizons and gaining new experiences

Essential Qualifications and Experience

To succeed in this role, you'll need:

• An Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience/training
• A minimum of 2 years of real-world 'hands-on' IT work experience supporting and troubleshooting various PC desktop software and hardware issues
• Firsthand experience supporting workstations in a Windows/TCP/IP environment, with a strong understanding of networking protocols and operating systems

Preferred Qualifications and Experience

While not mandatory, the following qualifications and experience are highly preferred:

• A+ certification, demonstrating your expertise in computer hardware and software
• MCSE/MCP or more, showcasing your advanced knowledge of Microsoft technologies
• Previous IT foundation experience in an Aircraft/Airport environment, providing a unique understanding of the industry's specific challenges and requirements

Skills, Licenses, and Certificates

To excel in this role, you'll need:

• General knowledge of all Windows-based operating systems, including Windows 10, with a strong understanding of their features and functionality
• Knowledge of workflow and with tagging systems, enabling you to efficiently manage and track IT requests
• Understanding of VPN connectivity and ability to troubleshoot issues, ensuring secure and reliable remote access
• Ability to work independently and act in a cooperative, team-based environment, demonstrating strong collaboration and communication skills
• Physical ability to lift at least 50 lbs, ensuring you can handle equipment and hardware as needed

Career Growth Opportunities and Learning Benefits

At American Airlines, we're committed to helping you grow and develop your skills. As a Technician, IT Services, you'll have access to:

• Ongoing training and development programs, enabling you to stay up-to-date with the latest technologies and best practices
• Opportunities for career advancement, allowing you to move into new roles and take on new challenges
• A culture of innovation and continuous improvement, encouraging you to think creatively and develop new solutions

Work Environment and Company Culture

At American Airlines, we pride ourselves on our inclusive and diverse workplace culture. As a Technician, IT Services, you'll be part of a team that values:

• Diversity, equity, and inclusion, promoting a culture of respect and empathy
• Collaboration and teamwork, encouraging you to work together to achieve common goals
• Innovation and creativity, empowering you to think outside the box and develop new solutions

Compensation, Perks, and Benefits

As a Technician, IT Services at American Airlines, you'll enjoy a competitive compensation package, including:

• A hourly rate of $26, providing a stable and secure income
• Medical benefits, including health, dental, prescription, and vision coverage, ensuring you and your family's well-being
• Health initiatives, providing you with the tools, resources, and support you need to maintain a healthy lifestyle
• 401(k) program, with employer contributions available after one year, helping you plan for your future
• Additional benefits, including Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, travel, and more, enhancing your overall quality of life

Conclusion

If you're looking for a challenging and rewarding role that offers opportunities for growth and development, look no further than American Airlines. As a Technician, IT Services, you'll be part of a dynamic team that is passionate about delivering exceptional service and support. Apply now and join our team of dedicated professionals who are shaping the future of air travel.