Experienced Customer Service Representative - Remote Opportunity to Become a Licensed Insurance Agent with Teleperformance

Join Teleperformance, a Global Leader in Digital Business Services

Teleperformance is a pioneering company in the digital business services industry, helping the world's most renowned brands simplify their operations and make a meaningful impact. With a global presence and a diverse workforce of over 410,000 professionals speaking more than 300 languages, we are committed to fostering a culture of innovation, inclusivity, and sustainability.

Unlock Your Potential as a Pre-Licensed Customer Service Representative

Are you eager to embark on a rewarding career journey and not just another job? Teleperformance is the ideal place for you! We offer a unique opportunity to become a Licensed Insurance Agent through our comprehensive 5-day paid training program, preparing you for the State Insurance Exam. Not only will you receive paid training, but we'll also cover the cost and schedule your state exam, setting you up for success.

What to Expect from This Role

As a Pre-Licensed Customer Service Representative, you will be the frontline representative for our team, handling customer inquiries and resolving issues in a fast-paced environment. Your responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policy holders with billing questions and concerns
• Providing support to policy holders with policy changes and adjustments as necessary
• Utilizing excellent decision-making skills and innovation to respond to consumer concerns while adhering to company guidelines

Essential Qualifications and Skills

To excel in this role, you should possess:

• A minimum of 6 months of customer service experience
• Proven oral and written communication skills
• The ability to type at least 25 words per minute
• A high school diploma or GED
• Comfort with desktop computer systems and Windows operating systems
• Logical problem-solving skills and organization and work prioritization skills
• Availability to work various shifts

Preferred qualifications include:

• 6 months of Call Center experience

Work from Home Requirements

To work effectively from home, you will need:

• A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• A clean and quiet workspace
• Proof of internet speed

Career Growth Opportunities and Benefits

At Teleperformance, we are committed to investing in your future. As you grow and develop in your role, you will have opportunities to advance and take on new challenges. Our comprehensive benefits package includes:

• Competitive wages
• Full benefits (Medical, Dental, Vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Our Culture and Values

At Teleperformance, we believe in fostering a culture of inclusion, diversity, and happiness. We are committed to providing a workplace that is conducive to a healthy work-life balance and supports the well-being of our employees. Our mission is to create an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.

Why Join Teleperformance?

By joining our team, you will become part of a global community that is passionate about delivering exceptional customer experiences and making a positive impact. You will have the opportunity to work with people from diverse backgrounds and cultures, and develop your skills and expertise in a dynamic and supportive environment.

Our Chief Client Officer started her career at Teleperformance as an agent and rose to the top of the company, demonstrating the potential for career growth and advancement within our organization.

Take the First Step towards a Rewarding Career

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Join our team and embark on a journey that will take you to new heights.

Teleperformance is an Equal Opportunity Employer, committed to creating a culture of inclusion and diversity. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.