Experienced Customer Support Representative for Intuit TurboTax - Flexible Remote Work Opportunity

Join the WooHoo! Crew as an Intuit TurboTax Customer Support Representative

Are you looking for a flexible and rewarding remote work opportunity? Do you have a passion for delivering exceptional customer service and a knack for navigating complex software systems? Working Solutions is seeking experienced and tech-savvy independent contractors to join our team as Intuit TurboTax Customer Support Representatives. As a valued member of our WooHoo! Crew, you will have the opportunity to work from the comfort of your own home, create your own schedule, and gain experience in a dynamic and fast-paced industry.

About Working Solutions and Intuit TurboTax

Working Solutions is a customer experience business process outsourcing leader that has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. We are proud to partner with Intuit TurboTax, a leading provider of tax software solutions, to deliver exceptional customer support to their customers. As an Intuit TurboTax Customer Support Representative, you will play a critical role in helping customers navigate the TurboTax software, locate previous tax returns and amendments, and resolve any issues they may encounter.

Key Responsibilities

• Provide exceptional customer support via phone, chat, and/or video chat to Intuit TurboTax customers, focusing on software navigation and locating previous tax returns and amendments.
• Utilize critical thinking and multi-tasking capabilities to resolve customer issues efficiently and effectively.
• Escalate complex issues to senior support representatives or other relevant teams as necessary.
• Maintain a professional and friendly tone in all customer interactions, ensuring a positive customer experience.
• Navigate multiple systems and software applications to resolve customer issues and provide support.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A sincere desire to assist customers and provide exceptional support.
• Tech-savvy skills and the ability to navigate complex software systems.
• Excellent communication skills, with a friendly tone and professional demeanor.
• The ability to multi-task and navigate multiple systems and software applications.
• Previous customer support experience is preferred, but not required.

Skills and Competencies Required for Success

To excel as an Intuit TurboTax Customer Support Representative, you will need to possess the following skills and competencies:

• Strong critical thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• The ability to work independently and manage your own schedule.
• Proficiency in navigating complex software systems and multiple applications.
• A customer-centric approach, with a focus on delivering exceptional support and resolving issues efficiently.

Career Growth Opportunities and Learning Benefits

As a valued member of our WooHoo! Crew, you will have access to a range of career growth opportunities and learning benefits, including:

• The opportunity to gain experience in a dynamic and fast-paced industry.
• Training and support to help you develop your skills and knowledge.
• The ability to work on a variety of contracts and projects, expanding your skillset and broadening your horizons.
• Ongoing feedback and coaching to help you improve your performance and achieve your goals.

Work Environment and Company Culture

As a remote worker, you will have the flexibility to create your own schedule and work from the comfort of your own home. We require a quiet, uninterrupted workspace with a professional appearance (if on camera). Our company culture is centered around delivering exceptional customer support and providing a supportive environment for our contractors to succeed.

Compensation, Perks, and Benefits

As an Intuit TurboTax Customer Support Representative, you will have the opportunity to earn up to $19 per hour, with peak rates applying from January to April. You will also have access to a range of perks and benefits, including:

• The flexibility to create your own schedule and work from home.
• The opportunity to gain experience in a dynamic and fast-paced industry.
• Ongoing training and support to help you develop your skills and knowledge.
• A supportive environment and company culture centered around delivering exceptional customer support.

Technology and Equipment Requirements

To be successful in this role, you will need to meet the following technology and equipment requirements:

• A personal computer (no tablet) with a Windows 10 or Windows 11 operating system.
• A broadband internet connection, recommended at least 10 MBPS, with a wired connection (no wi-fi or mobile internet).
• Valid antivirus software installed, running, and up to date.
• A USB headset with microphone.
• A webcam will be loaned to you for the duration of the contract.

Important Details

This is a seasonal contract that runs through April 15th, 2024, with flexible schedule opportunities available between 7 am and 11 pm CST, Monday - Sunday. You will need to reside in and work from the United States (except CA, NY, PA, WA) and successfully pass a criminal background check.

How to Apply

If you are a motivated and tech-savvy individual with a passion for delivering exceptional customer support, we encourage you to apply for this exciting opportunity. To get started, simply click "Apply" and complete your profile. You will then be prompted to complete an online assessment, which takes approximately 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and finalize your application.

Don't miss out on this opportunity to join our WooHoo! Crew and take your customer support career to the next level. Apply today and start your journey with Working Solutions!