Experienced Customer Service Representatives for AirBNB - Remote Work Opportunity with Competitive Pay and Benefits

Introduction to Arsenault and Our Mission

Arsenault is a pioneering digital transformation company that has been at the forefront of rethinking and rebuilding processes for the digital age. By combining the speed and insight of design thinking with the scale and accuracy of data analytics, we have been helping customers globally achieve greater agility through transformed and automated customer experiences. With over 35 years of experience across industries from financial services to healthcare, we are committed to delivering exceptional service and solutions to our clients. As a Customer Service Representative for AirBNB, you will play a critical role in our mission to provide outstanding support to customers through inbound calls in a high-energy environment.

Job Overview and Responsibilities

In this role, you will bring your expertise to deliver exceptional service and solutions to customers, leveraging your excellent communication skills, problem-solving abilities, and enthusiasm for sales. Your key responsibilities will include:

• Handling customer inquiries of varying types, providing timely and effective solutions to resolve issues and meet customer needs
• Utilizing active listening skills and probing questions to understand customer concerns and provide personalized support
• Managing and overcoming objections for subscribers' cancellation and suspend requests to assist in reducing churn and meeting sales targets
• Collaborating with a dedicated team of leaders and peers to achieve shared goals and objectives
• Working with leading technologies and systems to deliver exceptional customer experiences

Ideal Candidate Profile

We are looking for individuals who excel in handling customer inquiries, are driven by solving problems and meeting goals, and possess excellent verbal and written communication skills. If you have a proven track record of hitting sales targets, can manage and overcome objections, and bring an enthusiastic personality to your work, we encourage you to apply. Our ideal candidate will be a team player who is comfortable working in a fast-paced environment and is committed to delivering exceptional customer service.

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and meet the following requirements:

• Excellent verbal and written communication skills, with strong multitasking abilities
• Driven by solving problems and meeting goals, with a proven track record of success in customer service and sales
• Familiarity with Microsoft Office tools and experience working with technology systems
• High school diploma or equivalent, with a minimum of 1-2 years of experience in customer service and sales
• A quiet and distraction-free, secure place to work from home, with excellent Internet connectivity and a hard-wired Internet connection
• A Smartphone (iOS or Android), 4 years old or newer, with the ability to download our app for company communications

Technical Requirements for Remote Work

To work from home, you will need to meet the following technical requirements:

• Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better)
• A hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
• A reliable and secure computer or laptop with up-to-date software and antivirus protection
• A dedicated phone line or headset for taking calls

What We Offer

In return for your hard work and dedication, we offer a competitive pay rate of $15.00 - $20.00/hr, with opportunities for advancement and professional growth. Our benefits package includes:

• Medical, dental, and vision benefits
• Paid training and PTO
• Advancement opportunities, with 80% of our frontline leaders promoted from within
• Additional pay incentives and monthly rewards and recognition programs
• Employee discounts and access to exclusive perks
• EAP and Health and Wellness programs, including a personal trainer dedicated to Arsenault

Career Growth Opportunities and Learning Benefits