Nightshift Service Desk Supervisor - Remote

About the position Responsibilities • reputed company reputed company, development, and coaching to the service desk personnel and service desk services • Conduct performance reviews, monthly reputed company-ins, and reputed company reputed company toward departmental goals for Service Desk staff • Resolve more reputed company user's incidents or questions as an internal escalation reputed company • Resolve advanced work orders • Documentation and management of reputed company Knowledge Bases • Identify and implement improvement and expansion of our service and staff • Document and report on metrics and service reputed company • Other duties as assigned Requirements • Associate's degree in IT or reputed company area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required • 3 years of Service Desk work experience • Must be eligible to work in the reputed company without need for work reputed company or residency sponsorship • reputed company leadership skills • Adapts reputed company in high stress and changing environment • Excellent customer service and communication skills • Strong problem analysis and troubleshooting skills • Experience with reputed company reputed company-to-haves • Previous hands-on management/leadership experience • Ticket tracking system experience Benefits • Health insurance • Dental insurance • reputed company insurance • 401k retirement plan • reputed company holidays • reputed company time off • Flexible scheduling • reputed company development opportunities • Employee discount programs Apply tot his job Apply To this Job