Experienced Remote Healthcare Customer Service Representative - Delivering Exceptional Patient Experiences in a Global Digital Business Services Company

Join the Teleperformance Family: Where Passion Meets Purpose

Teleperformance is a world-leading, digital business services company that empowers the world's best brands to streamline their operations in meaningful and sustainable ways. With a global presence spanning over 410,000 passionate and inspired individuals who speak more than 300 languages, we are a force for good in supporting our communities, clients, and the environment. As a Remote Healthcare Customer Service Representative, you will be an integral part of our team, delivering exceptional patient experiences and contributing to our mission of making people's lives simpler, faster, and safer.

About Our Healthcare Customer Service Role

As a Remote Healthcare Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. With a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise, we make people's lives better, and we are inspired to deliver only the best in all that we do.

Key Responsibilities:

• Customer Engagement: Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns in a timely and professional manner.
• Issue Resolution: Calmly attempt to resolve and de-escalate any issues, and escalate interactions when necessary and appropriate.
• Payment Processing: Respond to requests for assistance and/or possible processing payments.
• Call Tracking and Reporting: Track all call-related information for auditing and reporting purposes.
• Feedback and Continuous Improvement: Provide feedback on call issues and contribute to the development of innovative solutions.
• Upselling and Cross-Selling: Upsell or cross-sell products or services if required.

What We Offer

At Teleperformance, we believe in providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. Here are some of the benefits you can expect:

Competitive Compensation and Benefits:

• Paid Training: Comprehensive training program to equip you with the skills and knowledge you need to succeed.
• Competitive Wages: Earn a competitive salary for your role.
• Full Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid Time Off: Take time off to recharge and relax.

Career Growth and Development:

• Opportunities for Advancement: Grow and challenge yourself, and discover your potential can take you anywhere you want to go.
• Employee Wellness and Engagement Programs: Participate in programs designed to support your well-being and engagement.

Requirements and Qualifications

We are looking for fearless people – people who are inspired to deliver only the best in all that we do. Here are the essential and preferred qualifications:

Essential Qualifications:

• Age: Over 18 years of age.
• Education: High School Graduate or GED.
• Typing Skills: Ability to type 25 wpm.
• Computer Skills: Comfort with desktop computer systems and ability to navigate Windows operating systems.
• Communication Skills: Proven oral and written communication skills.
• Problem-Solving Skills: Logical problem-solving skills.
• Organization and Work Prioritization Skills: Ability to prioritize tasks and manage your time effectively.

Preferred Qualifications:

• Customer Service Experience: 6 months of customer service experience.

Work from Home Requirements

To work from home, you will need:

• Internet Connection: A minimum subscribed download rate equal to or exceeding 12.0 Mbps, and a minimum subscribed upload rate equal to or exceeding 3.0 Mbps.
• ISP Requirements: Your ISP must have no packet loss and ping under 50ms.
• Proof of Internet Speed: You will be required to provide proof of internet speed.
• Clean and Quiet Workspace: A clean and quiet workspace that is conducive to productivity.

Why Join Teleperformance?

At Teleperformance, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Join our team and become a part of the Teleperformance family. Apply now!

Teleperformance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment.