Marketing/Creative/Product Design - Content Specialist

Job reputed company: *** builds reputed company, powerful products for people and businesses. 500 reputed company people around the world use *** to work the way they want, on any device, wherever they go. With 200,000 businesses on *** Business, we're transforming everyday workflows and entire industries.We reputed company technology should get out of the way, so there's no limit to what people can do. We're a thoughtful, tightly-reputed company team that's committed to realizing ambitious reputed company.As a Content Specialist on the *** CX Scaled Content Creation team, you'll write knowledge reputed company articles for our help center (help.***.com) and internal support knowledge reputed company. You'll work closely with subject matter experts from CX, product, design, and marketing to create content that supports product launches and optimization reputed company. This is a production level position where you'll work on multiple project simultaneously developing content for both consumer and business audiences, as reputed company as internal support agents. You'll join a fast-paced, globally distributed team that "translates" technical concepts into reputed company, concise copy.Position Responsibilities:- Mange the end-to-end development cycle of content reputed company to support product launches- Interview subject matter experts and conduct discovery research to discern content organization- Write, edit, and optimize external knowledge reputed company content on help.***.com- Update internal knowledge reputed company articles, including troubleshooting articles, handling guides, one-pagers and how-to articles- Maintain and update a collection of support macros for support agents that demonstrate the *** Support voice and tone- Work directly with the Training Development team to ensure cohesive messaging of information to support agents- Collaborate with cross-functional stakeholders to support product launch activity- Participate in content peer reviews and reputed company concise, actionable feedbackPosition Requirements:- 2-5 years experience documenting software products.- Proven working experience in technical writing and/or software documentation, with portfolio- Ability to work autonomously, with excellent time management and organizational skills- Ability to deliver high reputed company content, paying extreme attention to detail- Ability to quickly grasp reputed company technical concepts and reputed company them easily understandable by various tiers of support- Excellent writing, editing, and proofreading skills in English- Experience developing written content, adhering to style and brand guides Apply tot his job Apply To this Job