Customer Service Remote Agents Ideal for College Students - Part Time and Seasonal Opportunities with Nationwide Inbound Inc.

Join the Nationwide Inbound Inc. Team as a Customer Service Remote Agent

Nationwide Inbound Inc. is seeking highly motivated and personable Customer Service Representatives to join our dynamic team as remote agents. As a leading full-service customer contact center, we provide top-notch services to companies across various industries. Our inbound call center is growing rapidly, and we're looking for enthusiastic individuals to assist our clients, provide product/service information, fulfill customer needs, and resolve any issues that may arise.

About Nationwide Inbound Inc.

With over 20 years of experience, Nationwide Inbound Inc. has established itself as a trusted partner for companies of all sizes. We began as a single-seat answering service and have since grown to earn the trust of hundreds of companies across North America in Home Services and 50 other industries. Our goal is to provide the highest quality of customer support, and we're committed to helping businesses succeed.

Job Summary

As a Customer Service Remote Agent, you will have the opportunity to work in a fast-paced environment, develop strong customer service and sales skills, and enhance your written and verbal communication skills. This is an ideal part-time or seasonal opportunity for college students, with the potential to continue working remotely after returning to school. Our flexible scheduling allows you to work throughout the summer months, during the school year, or during holiday breaks.

Key Responsibilities

• Manage large amounts of incoming calls and customer service inquiries
• Schedule appointments for home repair companies
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies

Requirements

Essential Qualifications

• Must be a permanent resident of Illinois, Iowa, or Wisconsin
• Proficient with the internet, data entry, and the ability to swiftly move between multiple programs
• Good typing, computer, and customer service skills
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to work weekends

Preferred Qualifications

• Previous customer service experience
• Excellent problem-solving and analytical skills
• Ability to work in a fast-paced environment

Work from Home Requirements

• PC with at least Windows 7
• Dual monitors
• USB headset
• Consistent reliable high-speed Internet access
• Quiet dedicated workspace

Benefits

Part-Time and Seasonal Employees

• Paid Training
• FTO (Flexible Paid Time Off)

Full-Time Employees

• Medical Insurance
• 401K
• Flexible Spending Account (FSA)
• Flexible Paid Time Off (FTO)

Career Growth Opportunities

At Nationwide Inbound Inc., we believe in providing opportunities for growth and development. As a Customer Service Remote Agent, you can:

• Enhance your written and verbal communication skills
• Learn to adapt to a fast-paced environment
• Develop strong customer service and sales skills
• Build your knowledge of a wide variety of industries
• Develop effective strong time management and organization skills
• Move to full-time employment if your college career changes or advancement opportunities become available

Work Environment and Company Culture

At Nationwide Inbound Inc., we pride ourselves on creating a fun and supportive work environment. Our team is like a family, and we treat each other with respect and kindness. We believe in:

• Providing excellent customer service
• Fostering a positive and inclusive work environment
• Encouraging growth and development
• Recognizing and rewarding outstanding performance

How to Apply

If you're a motivated and personable individual looking for a part-time or seasonal opportunity, we encourage you to apply. Please submit your application, and we'll be in touch with you via email.

Equal Opportunity Employer: Nationwide Inbound Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Don't miss this opportunity to join our team and start building a rewarding career in customer service. Apply now and take the first step towards a fun and exciting experience with Nationwide Inbound Inc.!