**Experienced Customer Service Representative – Delivering Exceptional Experiences for Ragan Communications' Valued Clients**

About Ragan Communications

Ragan Communications is a leading media company that empowers professionals in the communications industry to excel in their careers. With a rich history of innovation and a commitment to excellence, we strive to provide our clients with the highest level of service and support. Our team is passionate about delivering exceptional experiences, and we're seeking a talented Customer Service Representative to join our dynamic team.

About the Role

We're looking for a highly skilled and customer-focused Customer Service Representative to provide superior, friendly, and efficient transactions to our valued clients. As a key member of our team, you will interact directly with our clients, providing exceptional service and support to ensure their satisfaction and loyalty. If you're a self-starter with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide Exceptional Customer Service: Understand and communicate the Ragan and PR Daily portfolio of products to our clients, ensuring they receive the best possible experience.
• Answer Incoming Calls: Respond to client inquiries, provide information, and resolve issues related to events, subscriptions, and general questions.
• Place Outgoing Calls: Manage callback requests and make miscellaneous calls as assigned to ensure timely and efficient communication.
• Monitor and Resolve Customer Issues: Notify your manager of any known customer problems and take proactive steps to resolve concerns and ensure customer satisfaction.
• Build Product Knowledge and Skills: Continuously develop your understanding of our products and services through daily on-the-job training and development opportunities.
• Collect and Enter Orders: Process new or additional product or service orders, ensuring accurate and timely completion.
• Maintain Customer Accounts: Record and update customer interactions, including inquiries, complaints, or comments, to ensure accurate and up-to-date information.
• Other Related Duties: Perform additional tasks as assigned to support the team and ensure seamless customer service.

Essential Qualifications

To succeed in this role, you will need:

• Bachelor's Degree: A degree in a related field, such as business, communications, or customer service.
• Minimum 2 Years of B2B Customer Service or Sales Experience: Proven experience in a customer-facing role, with a strong track record of delivering exceptional service and support.
• Proficient in Microsoft Office Suite: Strong skills in using Microsoft Office software products, including Word, Excel, and Outlook.
• Basic Computer Skills: Familiarity with PC software and hardware, with the ability to learn new systems and technologies.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to listen actively and respond effectively.
• Service-Oriented and Problem-Solving Skills: A customer-focused approach, with the ability to resolve issues and concerns in a timely and professional manner.

Preferred Qualifications

We're looking for candidates with:

• Experience in a Remote Work Environment: Familiarity with working remotely and managing time effectively in a virtual setting.
• Knowledge of Customer Relationship Management (CRM) Software: Experience with CRM systems, such as Salesforce or HubSpot.
• Strong Analytical and Problem-Solving Skills: Ability to analyze complex issues and develop effective solutions.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:

• Regular Training and Development Opportunities: Ongoing training and development programs to enhance your skills and knowledge.
• Mentorship and Coaching: Support from experienced colleagues and managers to help you succeed in your role.
• Opportunities to move into leadership roles or specialize in a particular area of customer service.