**Experienced Customer Service Representative – Exceptional Service Delivery and Team Collaboration**
About Us
Honey Bucket, a division of Northwest Cascade, is revolutionizing the portable sanitation and site services industry by setting new standards for exceptional customer experiences. With a team of over 700 employees across six states, we strive to exceed customer expectations in portable restrooms and services, hand-washing stations, fencing, and storage containers. As an employee-owned company, we empower under-credentialed overachievers to earn more than just a paycheck and achieve their full potential.
Job Summary
We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers through inbound and outbound phone calls, emails, and other forms of communication. If you are passionate about taking care of each customer, figuring out what they need, and convincing them that NW Cascade, Inc. and Honey Bucket are the best choice, we encourage you to apply.
About the Role
As a Customer Service Representative, you will be the face of our company, interacting with customers to understand their needs and provide solutions. You will work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines. Our goal is to leave each customer feeling 100% satisfied on the first call and that they were our most important call of the day.
Key Responsibilities:
- Work with inbound and/or outbound phone calls, emails, and other forms of communication to address the needs of our customers.
- Accurately and efficiently input orders and appointments into multiple different computer programs, documenting inquiries for outside sales.
- Problem-solving independently and as a team.
- Handle escalated phone calls promptly to minimize customer irritation; provide a summary to managers.
- Excellent interpersonal, verbal, and written communication skills.
- General office duties including filing, faxing, and creating Word and Excel documents.
- Flexibility in performing all other duties needed on an AD-Hoc basis.
Qualifications and Skills:
The ideal candidate will be able to multitask and work at a fast pace, with a passion for taking care of each customer. We are looking for someone with:
- MUST BE DEPENDABLE AND HAVE EXCELLENT ATTENDANCE
- 3-5+ years of Customer service and/or general office administrative experience preferred.
- Strong organization and time management skills.
- Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
- Pass a pre-employment drug test.
We Offer:
Northwest Cascade, home of Honey Bucket, is committed to the growth and development of our employees, offering:
- On-the-job training and advancement opportunities.
- A unique life-long learning program that provides tuition reimbursement for almost any class.
- Annual performance bonuses and shareholder opportunities to management.
- Employer-paid medical, vision, and dental for you and your family at a discounted rate.
- Generous 401k with company match.
- Paid time-off.
Our Culture:
We are an inclusive and diverse workplace, committed to equal opportunities for all people (race, gender, age, religion, and identity) through hard work and achievement. Our sense of pride, passion, and belonging unites us in our commitment to doing tough jobs for our customers. We believe that different ideas, perspectives, and backgrounds create a strong and innovative workforce that delivers outstanding results.
What We're Looking For:
We are seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you are looking for a challenging and rewarding role with opportunities for growth and development, we encourage you to apply.
How to Apply:
Apply now through our website or by clicking the link below:
Compensation and Benefits:
We offer a competitive hourly rate of $16.50 to $18.00 (DOE), paid weekly, and a comprehensive benefits package, including employer-paid medical, dental, vision, and 401k with company match. We also offer paid time-off and a unique life-long learning program that provides tuition reimbursement for almost any class.
Work Environment:
As a fully remote role, you will work from home, with access to company-provided equipment and technology. You must reside within 2 hours of any of our offices (Taylor, San Antonio, San Marcos, Waco, Kingsland) to ensure timely communication and collaboration with our team.
Why Join Us:
At Honey Bucket, we are committed to making a difference in our community by providing exceptional portable sanitation and site services. We believe in empowering our employees to achieve their full potential and offer a unique and rewarding work environment. If you are passionate about delivering exceptional service and making a difference, we encourage you to apply.
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