**Experienced Remote Customer Service Representative – Premium Audit Services**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? We're seeking an experienced Remote Customer Service Representative to join our Premium Audit Services team at Liberty Mutual. As a key member of our customer-facing team, you'll play a critical role in providing top-notch support to our policyholders, agents, and business partners. **About Us** At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. We're a global leader in insurance, with a rich history of innovation and a commitment to making a positive impact on our customers' lives. Our culture is built on openness, inclusion, trust, and respect, and we're proud to be recognized as a "Great Place to Work" by Great Place to Work US for several years running. **Job Responsibilities** As a Remote Customer Service Representative, you'll be the first point of contact for routine customer requests and queries related to audits. You'll interact extensively with policyholders, agents, and third parties via phone and email, establishing and maintaining professional relationships while developing an understanding of service needs. Your key responsibilities will include: * Acting as the first point of contact for routine customer requests and queries related to audits, requiring extensive phone and email interaction with policyholders, agents, and third parties. * Establishing and maintaining a professional relationship with both external and internal customers while developing an understanding of service needs. * Coordinating request activities with various departments to ensure efficient and quality service, including Underwriting, Billing, Premium Audit, and Claims. * Completing basic research around customer queries and requests, identifying and engaging the appropriate department, individual, or escalation path if unable to resolve the request. * Routing requests and submissions using appropriate systems for assignment and resolution, with accurate and timely documentation of required transactions and customer interactions. * Identifying gaps in workflow and making recommendations around improving processes. * Upholding our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability. **Qualifications** To succeed in this role, you'll need: * A minimum of 1-2 years of relevant customer service or administrative experience. * Excellent oral, written, and interpersonal communication skills, with the capacity to multi-task in a fast-paced, structured teamwork environment. * Intermediate-level skills in using the Microsoft Office suite (e.g., documents, spreadsheets, email, etc.) and entering/retrieving information using various applications/systems. * The ability to effectively exchange routine and non-routine information verbally and in writing, applying knowledge of the department's policies and procedures. * The ability to acquire and maintain company and department Work at Home (W@H) requirements, including a dedicated room with a desk, safe, quiet, professional working environment, and wired-connected high-speed internet with a minimum of >25 MBps download speed and >5 MBps upload speed through a cable, fiber, or DSL service. **Work Environment and Culture** As a Remote Customer Service Representative, you'll work from the comfort of your own home, with flexible hours of operation from Monday to Friday, 8:00 am-8:00 pm EST. You'll be part of a dynamic team that values collaboration, open communication, and a commitment to excellence. Our culture is built on openness, inclusion, trust, and respect, and we're proud to be recognized as a "Great Place to Work" by Great Place to Work US for several years running. **Career Growth Opportunities and Learning Benefits** At Liberty Mutual, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off. * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity. * Opportunities for career advancement and professional growth, with a clear path for promotion and development. **Compensation, Perks, and Benefits** We offer a competitive salary of $47,400, with opportunities for commission and/or bonus earnings based on performance. Our comprehensive benefits package includes: * Medical, dental, and vision coverage. * 401(k) matching and paid time off. * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity. * Opportunities for career advancement and professional growth, with a clear path for promotion and development. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your relevant experience and qualifications. **Equal Opportunity Employer** Liberty Mutual is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from diverse candidates and are proud to be recognized as a "Great Place to Work" by Great Place to Work US for several years running. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job