**Experienced Customer Service Representative – Not-For-Profit Support Specialist (Remote Opportunity)**

Are you a compassionate and empathetic individual with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team of dedicated customer service professionals at Sutherland, a leading digital transformation company that has been revolutionizing the way businesses interact with their customers for over 35 years. **About Us** At Sutherland, we pride ourselves on being a Great Place to Work certified company that values our employees' well-being, growth, and development. We work with some of the world's most renowned brands across various industries, including Banking & Financial Services, Insurance, Communications, Media & Entertainment, Healthcare, Retail & Consumer Packaged Goods, Technology, Travel, Transportation, Hospitality & Logistics, and Mortgage Services. Our mission is to help our customers achieve greater agility and transform their customer experiences through innovative solutions and exceptional service. **Job Description** We are currently seeking experienced customer service representatives to join our team in supporting a not-for-profit organization that processes scholarships for students attending K-12 private schools. As a customer service representative, you will play a vital role in ensuring that families and schools participating in the scholarship program receive the support and assistance they need to navigate the application and funding process. **Key Responsibilities:** * Respond to incoming calls related to student inquiries, scholarship applications, and funding status * Provide accurate and timely information to callers, ensuring that all questions are answered and callers are satisfied * Assist families and schools in registering students for the scholarship program * Utilize problem-solving skills to resolve complex issues and concerns * Maintain a high level of empathy, personability, and compassion when interacting with callers, even in difficult or tense situations * Meet or exceed performance metrics and quality standards * Collaborate with colleagues to achieve team goals and objectives **Essential Qualifications:** * At least one year of customer service or call center experience * English proficiency (a language assessment will be required) * Strong communication and problem-solving skills, with a focus on delivering an excellent customer service experience * Ability to remain empathetic, personable, and compassionate during sometimes difficult or tense situations * Self-motivation, detail-orientation, and ability to multitask * Accurate typing and keyboard skills; comfort with PC/internet navigation **Preferred Qualifications:** * Experience working in a not-for-profit or educational setting * Familiarity with scholarship programs or student registration processes * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Experience with customer relationship management (CRM) software **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with colleagues * Self-motivation and ability to work independently * Strong attention to detail and accuracy * Ability to adapt to changing priorities and deadlines * Familiarity with PC/internet navigation and software applications **Career Growth Opportunities and Learning Benefits:** * Opportunities for professional growth and development in a dynamic and innovative company * Access to training and development programs to enhance skills and knowledge * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture:** * Remote work opportunity with flexible scheduling * Secure, quiet, and distraction-free workspace required * Wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download * Sutherland will provide all necessary equipment and technology * Collaborative and supportive work environment with a focus on employee well-being and development * Recognition and rewards for outstanding performance and contributions **Compensation, Perks, and Benefits:** * Attractive hourly rate * Extensive benefits package * Generous paid time off * Opportunities for professional growth and development * Recognition and rewards for outstanding performance and contributions **Important Note:** This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment. **How to Apply:** If you are a motivated and compassionate individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job