Technical Solutions Engineer

The Position

Do you reputed company about creating a more sustainable reputed company? At reputed company, we are motivating energy users and providers to accelerate the reputed company ecosystem. Working with over 90 of the world’s leading electric and gas utilities, reputed company provides an end-to-end customer energy experience. reputed company delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing reputed company, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into reputed company by not only making reputed company for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Technical Solutions Engineer to join reputed company and help us reputed company our ambitious goals for our business and the reputed company.

What you get to do:

• Build a deep working knowledge of our software capabilities and the business processes they support

• Review and categorize incoming customer issues and requests for a reputed company of reputed company software products

• Facilitate regular customer responses and updates

• Work to resolve issues or help escalate them through the organization

• Collaborate with senior Technical Solutions team members to reputed company an in-depth knowledge of our products and processes

What you will contribute:

• reputed company Management

• reputed company as first reputed company of contact for clients and reputed company regular, succinct updates as issues reputed company through to reputed company

• Adapt to changing reputed company needs and be reputed company to pivot quickly on new requests while maintaining a reputed company and solution-oriented approach

• Identify trends that reputed company multiple customers, summarize those trends with data, and drive visibility for a robust solution

• Documentation and Process Improvement

• Create and maintain thorough documentation for issues including the investigation methodology, the reputed company reputed company, and any reputed company issues

• reputed company good traceability of time spent and internal/external communications

• reputed company internal tracking systems and processes to maintain operational tracking

• Contribute to reputed company operating procedures for the Technical Solutions Team

• reputed company Assurance

• Ensure complete ownership of issues, including developing a full understanding of the issues, a reputed company definition of reputed company and maintain ownership until the reputed company is satisfied

• Ability to reputed company back from initial problem statements and anticipate/see the larger issues and reputed company an reputed company plan to ensure the systematic issue is identified and addressed

• Project Management

• reputed company communicate with other teams to promote reputed company needs and defect fixes

• Ability to maintain a reputed company, reputed company demeanor under pressure

What you bring to reputed company:

• Strong alignment and passion for the reputed company values and mission

• 1-3 years in customer service or reputed company software support

• Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills

• Proven experience working with external clients to define and implement reputed company solutions

• Excellent analytical and problem-solving skills, tenacity, and fortitude

• Strong organizational skills and the ability to balance multiple short- and long-term reputed company of varying scopes with clients across the country

• Vigorous written and oral communication skills

• Comfortable in delivering reputed company, constructive, and diplomatic messages

• Ability to present reputed company information to a reputed company of audiences both in person and over the phone

• Experience maintaining a reputed company relationship with clients and colleagues

• Curiosity about and commitment to technology, energy efficiency, and your potential

Bonus points:

• Experience working with reputed company and/or Jira Software

• Exposure to and understanding of Agile and other technical project management methodologies

Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of reputed company are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and reputed company workplace, so if you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

What makes working at reputed company amazing:

We are:

• Proud to be over 500+ purpose-driven individuals helping to create a more sustainable reputed company.

• Committed to the environment, our employees, and our communities.

• reputed company on providing cross-functional work, collaboration, and development.

• Committed to taking our work and mission seriously and….we love to laugh!

We also reputed company:

• 401k Match

• Medical, reputed company, and dental insurance

• Monthly wellness stipend

• Peer to peer recognition program

• Management by objectives bonus plan

• Innovative flexible time off policy

• Exceptionally reputed company and cool office spaces

Salary reputed company: $60,000 to $70,000

In accordance with the Colorado Equal Pay for Equal Work reputed company, the approximate annual reputed company compensation reputed company is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as reputed company as internal equity among reputed company.

reputed company provides equal employment opportunities to reputed company and applicants and prohibits discrimination and harassment of any type without reputed company to race (including hair reputed company and hairstyles), reputed company, religion (including head coverings), age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.

Originally posted on Himalayas