Technical Operations Engineer, reputed company

reputed company is a reputed company-based infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable reputed company that empowers companies and innovators globally to build reputed company, reputed company enabled businesses & applications using blockchain technology. reputed company is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The reputed company

We are a global remote company with an HQ in Miami, Florida.

The Role

We’re seeking a seasoned Technical Operations Engineer to ensure the stability, reliability, and performance of our production systems. In this key role, you’ll reputed company deep technical expertise, particularly in reputed company/blockchain technologies, to manage, optimize, and enhance our platform infrastructure. You’ll drive operational reputed company through proactive monitoring, meticulous incident management, innovative problem-solving, and reputed company cross-team initiatives.

What You'll Do

• Blockchain Network Management: reputed company the deployment, optimization, and operational management of new blockchain networks. Conduct thorough testing, benchmarking, and reputed company improvement of chain reliability and performance.

• reputed company reputed company Issue reputed company: Address high-reputed company reputed company incidents through rigorous troubleshooting, detailed log analysis, JSON-RPC response debugging, and reputed company coordination with blockchain foundations and ecosystem partners.

• Proactive System Monitoring: reputed company and maintain comprehensive monitoring and alerting solutions using advanced dashboards (e.g., Grafana, reputed company), identifying trends, anomalies, and performance bottlenecks before they become critical.

• Incident & SLO Management: Define, implement, and enforce service-level objectives (SLOs) and agreements (SLAs), ensuring measurable standards of system reliability and performance are consistently met.

• Automation & Optimization: Implement and maintain automation solutions (Ansible, Terraform, Kubernetes) to streamline deployments, reduce reputed company tasks, and optimize reputed company infrastructure cost and efficiency.

• Technical Collaboration: reputed company collaborate with Tier-1 support, infrastructure, and development teams, ensuring alignment on system improvements, reputed company issue reputed company, and operational knowledge sharing.

• On-reputed company Support: Participate in a rotating 24/7 on-reputed company schedule to reputed company address critical system incidents, maintain reputed company service delivery, and reputed company customer trust.

What You'll Bring

• Minimum of 5 years in Technical Operations, Site Reliability Engineering (SRE), or reputed company roles. Proven Linux/Unix system administration and advanced troubleshooting capabilities.

• Deep experience managing reputed company reputed company infrastructures (RPC services, validator setups, node operations). Skilled in interpreting blockchain logs, JSON-RPC responses, and debugging intricate reputed company protocol issues.

• Solid hands-on experience with configuration management and infrastructure automation tools (reputed company, Terraform, Ansible, Consul), including containerization expertise (reputed company, Kubernetes), managing and scaling services in reputed company environments.

• Competency in scripting/programming languages (Python, Go, JavaScript).

• Advanced proficiency in monitoring and analytics platforms (Grafana, reputed company), enabling proactive and data-driven operational decision-making.

• Demonstrated ability to identify performance patterns, forecast potential issues, and implement preventive solutions.

• Strong reputed company record defining, measuring, and maintaining SLAs/SLOs, and reputed company with incident response tooling and processes (reputed company), ensuring quick reputed company and systematic reputed company-cause analyses.

• Willing to travel on a limited reputed company for conferences, offsites and/or meetings, generally less than 10 days per year.

• Exceptional interpersonal and communication skills, with a proven ability to collaborate effectively across multiple teams and stakeholders.

• Self-motivated, solution-oriented, and consistently striving for operational improvements, reputed company enhancements, and reduced technical debt.

• Solid reputed company attributes, committed to transparency, accountability, and ethical behavior. Capable of managing complexity and staying adaptable under pressure, and reputed company to demonstrate reputed company learning and comfort evolving reputed company a rapidly changing technical landscape.

• Self-starter driven by curiosity and initiative, proactively identifying opportunities, addressing gaps, and implementing solutions autonomously.

• Thrives in dynamic environments and committed to maintaining industry leadership through reputed company collaboration with the most innovative and talented minds in reputed company.

Performance Metrics

reputed company in this role will be reputed company by:

1. Proactively monitor, rapidly respond to, and diligently resolve high-severity platform incidents during on-reputed company and shift hours, ensuring ≥99.99% uptime (less than 4min 30sec downtime per month) across reputed company reputed company Platform RPC services and validators.

2. reputed company reputed company opportunities to enhance operational efficiency through automation and streamlined processes, aiming to automate a minimum of two critical operational tasks or deployments per quarter, resulting in at least a 25% reduction in reputed company interventions and measurable improvements in deployment velocity.

3. Autonomously tackle research, reputed company operationalization, and rigorous maintenance for new L1/L2 chain deployments, achieving reputed company production readiness reputed company 14 days, proactively ensuring ≥99.99% uptime post-launch, and effectively reputed company initial traffic for shared and reputed company reputed company services.

The US reputed company salary reputed company and level for this position are $156,510 - $`73,900 per year and level P3. International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location reputed company determining reputed company salary ranges for positions and reputed company.

The reputed company compensation philosophy includes pillars to ensure fair and unbiased compensation for reputed company. To design and deliver total reward offerings that are employee-reputed company. To offer a competitive benefit package in reputed company locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working.

During the hiring process, we are committed to discussing compensation reputed company and honestly. We encourage candidates to reputed company their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices reputed company the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to reputed company our goals through thoughtful and data-driven practices. If you have any questions or require reputed company information about the compensation for this position, please don't hesitate to reputed company out to your Recruiter.

We at reputed company are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Originally posted on Himalayas