V104- Virtual Legal Intake Specialist

Job Duck is hiring a virtual

V104- Virtual Legal Intake Specialist

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary

We're looking for a motivated, empathetic professional to join our team as a Virtual Legal Intake Specialist. In this role, you'll be the first point of contact for potential clients, guiding them through the initial steps of our legal services with confidence and care. If you have strong sales skills, excellent communication, and thrive in fast-paced environments, this is your opportunity to make a real impact. Help people feel heard, supported, and ready to move forward, all from a remote position. Apply now to be part of a team that values warmth, professionalism, and making a difference every day.

• Monthly Compensation: 1,150 USD to 1,220 USD.

Responsibilities include, but are not limited to:

• Respond to inbound inquiries via phone, email, and web forms
• Conduct initial client intake conversations to assess needs and determine fit
• Clearly explain the firm’s services, process, and value proposition
• Schedule consultations with attorneys and follow up with leads
• Maintain accurate records in CRM and track lead progress
• Collaborate with attorneys and staff to ensure smooth client onboarding
• Meet or exceed monthly conversion and engagement goals

Key Skills:

• Strong customer service mindset with a compassionate and empathetic approach
  •Sales experience or background, with a focus on client engagement
  •Excellent communication and interpersonal skills
  •Quick to adapt to new environments and eager to learn
  •Detail-oriented and proactive in managing tasks
  
  Requirements:
  
  •Strong sales background and customer service skills
  •Proven experience in administrative support
  •Experience in service-based sales is a plus, where guiding individuals through decision-making is key
  •Ability to handle sensitive conversations with empathy and discretion
  •Comfortable using CRM systems and basic office software
  •Prior experience in a legal or professional services environment is a plus
  •Ability to handle a moderate call volume (6 to 15 calls per day)
  
  Software:
  
  •ClioGrow (experience preferred or willingness to learn)
  
  Working Schedule: Monday to Friday, 9:00 AM – 5:00 PM
  Timezone: Eastern Standard Time (EST), US.

  Languages:

English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.

Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.

Originally posted on Himalayas

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