Senior Social Media Customer Support Specialist - Remote - Driving Tesla's Industry-Leading Client Experience

Join the Electric Revolution: Transforming the Future of Energy with Tesla

At Tesla, we're not just building electric vehicles; we're pioneering a sustainable energy future. As a leader in the automotive and energy industries, we're committed to delivering exceptional client experiences that set the standard for our competitors. If you're passionate about innovation, customer satisfaction, and teamwork, we invite you to join our dynamic team as a Senior Social Media Customer Support Specialist.

About the Role

As a Senior Social Media Customer Support Specialist, you will play a critical role in ensuring that Tesla's vehicle deals deliver industry-leading client experiences throughout the customer lifecycle - from lead to delivery. You will be the primary point of contact for cross-functional partners, driving continuous improvement initiatives that enhance the client journey. This diverse role requires strong engagement and coordination with numerous internal and external stakeholders, including clients.

Key Responsibilities

• Create and drive programs for continuous improvement in client experience across all vehicle products and channels
• Serve as the primary resource for cross-functional partners regarding Tesla's vehicle client journey
• Proactively identify client pain points and opportunities for growth across all business areas, developing tools to provide visibility into process bottlenecks and anomalies
• Collaborate with internal partners to scope and execute improvement initiatives
• Work closely with the Sales and Delivery Operations team to scope, explore, and prioritize initiatives that enable an elite client experience
• Partner with the engineering development team to define functional and timeline requirements for software tools, providing business context and driving project prioritization based on business needs
• Support the successful deployment of projects by ensuring business readiness, coordinating and monitoring execution, troubleshooting obstacles, and driving decisions with management as needed

Essential Qualifications

• Relevant experience working with fast-paced organizations in the field of client experience
• Demonstrated ability to manage multiple simultaneous tasks and projects, navigating compromises and competing priorities
• Effective at using data, logic, and intuition to identify problems, assess business value, and execute solutions
• Experience running complex processes using Lean or other methodologies
• Knowledge of data gathering, analysis, and program execution
• Ability to work with cross-functional teams across different time zones, with a proven track record of building strong relationships
• Excellent written and verbal communication skills in English

Preferred Qualifications

• Bachelor's degree in a relevant field (e.g., business, marketing, communications)
• Experience working in the automotive or energy industries
• Familiarity with Tesla's products and mission
• Strong analytical and problem-solving skills
• Ability to thrive in a fast-paced, entrepreneurial environment

What We Offer

At Tesla, we believe in rewarding our employees for their hard work and dedication. Our comprehensive benefits package includes:

• Health and Wellness: Medical, dental, and vision insurance plans, health savings accounts (HSA), or flexible spending accounts (FSA), and Employee Assistance Programs (EAP) for mental health support
• Financial Benefits: Competitive compensation and performance-based bonuses, investment opportunities or awards, and retirement savings plans, such as 401(k) with company matching
• Work-Life Balance: Paid time off (vacation, holidays, and sick leave), flexible work hours or remote work options (depending on the role and company policies)
• Learning and Development: Training and development programs to enhance skills, tuition reimbursement for employees pursuing further education or certifications
• Employee Perks: Discounts on Tesla products or services (including vehicle purchase discounts for eligible employees)
• Transportation and Driving: Commuter benefits, such as public transportation stipends or parking discounts, and electric vehicle (EV) charging stations at or near the workplace
• Professional Success: Opportunities for career growth within the company, mentorship programs, and professional development initiatives
• Wellness Programs: Wellness initiatives, including workout regimes, gym memberships, or wellness challenges
• Community and Social Impact: Volunteer opportunities and community engagement programs, company gatherings, team-building activities, and company outings
• Family and Parental Support: Family and parental leave policies, childcare support or assistance
• Innovation and Collaboration: Opportunities to work on cutting-edge technologies and projects, a collaborative and innovative work environment

Career Growth and Development

At Tesla, we're committed to helping our employees grow and develop their careers. As a Senior Social Media Customer Support Specialist, you'll have opportunities to:

• Develop your skills in client experience, sales, and delivery operations
• Collaborate with cross-functional teams to drive business outcomes
• Take on new challenges and responsibilities as you grow in your role
• Participate in training and development programs to enhance your skills and knowledge

Our Culture

At Tesla, we pride ourselves on our innovative and collaborative culture. We believe in empowering our employees to think creatively, take risks, and drive business outcomes. Our work environment is fast-paced and dynamic, with a focus on delivering exceptional client experiences.

Join Our Team

If you're passionate about delivering exceptional client experiences, driving business growth, and working in a fast-paced, innovative environment, we encourage you to apply for this exciting opportunity. As a Senior Social Media Customer Support Specialist, you'll play a critical role in shaping the future of energy and driving Tesla's success.

Take the next step in your career and join our team today!