Experienced Spanish Speaking Customer Support Representative - Work from Home Opportunity with Teleperformance Romania

Join Our Dynamic Team as a Spanish Speaking Customer Support Representative!

Are you a talented and motivated individual with a passion for delivering exceptional customer experiences? Do you have excellent communication skills in Spanish and a desire to work in a flexible, remote environment? Look no further! Teleperformance Romania is seeking native or near-native Spanish speakers to join our Customer Support team as full-time representatives, working from the comfort of their own homes.

About Teleperformance Romania

Teleperformance Romania is a subsidiary of the global Teleperformance Group, a world leader in outsourced omnichannel customer experience management. With over 380,000 interaction experts across nearly 80 countries, we serve as a strategic partner to the world's largest companies in various industries. Our customer care, technical support, customer acquisition, consulting & analytics, and digital integrated business service solutions ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

At Teleperformance Romania, we pride ourselves on our multicultural and friendly environment, where talented individuals from diverse backgrounds come together to deliver exceptional customer experiences. With over 1,300 employees, we operate on both the local and international markets, providing quality services to top players in industries such as banking, insurance, telecommunications, gaming, and tourism.

Key Responsibilities

• Manage customer interactions via inbound calls, providing an optimum level of service to achieve the best resolution for the customer.
• Advise customers on the best approach based on their needs and requests, demonstrating a customer-oriented and compassionate approach.
• Utilize analytical skills and problem-solving abilities to resolve customer issues efficiently and effectively.
• Demonstrate sound judgment and decision-making skills, working independently with minimal supervision.
• Collaborate with team members to achieve shared goals and objectives, respecting authority and contributing to a positive team culture.

Essential Qualifications

• Fluency in Spanish (communication level) with excellent written and verbal communication skills.
• Customer-oriented and compassionate, with a patient and empathetic approach to customer interactions.
• Analytical skills and problem-solving abilities, with sound judgment and decision-making skills.
• Computer proficiency in Windows and MS Office, with the ability to adapt to new technologies and systems.
• Strong social support system, autonomy, and ability to work effectively from home.

Preferred Qualifications

• Previous experience in customer support or a related field, although not required.
• Tech-savviness and a willingness to learn new technologies and systems.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

What We Offer

At Teleperformance Romania, we offer a comprehensive benefits package and a range of perks to support our employees' well-being and career growth. These include:

• Competitive salary and full-time contract.
• Flexible schedule and work-from-home arrangement, allowing for a better work-life balance.
• Paid and online training, ensuring that you have the skills and knowledge needed to succeed in your role.
• Meal tickets (21 RON per working day, approximately 441 RON per month).
• Discounts cards through various partners.
• Medical plan with a private health center (Regina Maria).
• Professional development and promotion opportunities, supporting your career growth and advancement.
• Internal events and international talent competition, fostering a sense of community and teamwork.
• Santa's Gift for your children and Bookster - a free subscription with delivery at home for those working from home.

Career Growth Opportunities and Learning Benefits

At Teleperformance Romania, we are committed to supporting the career growth and development of our employees. With a range of training programs and opportunities for advancement, you can build a rewarding and challenging career with our company. Our multicultural and friendly environment provides a unique opportunity to work with people from diverse backgrounds, developing your communication and interpersonal skills.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, teamwork, and innovation. We value diversity and inclusion, fostering an environment where everyone can thrive and contribute to our mission. With a flexible work-from-home arrangement, you can enjoy a better work-life balance and work in a setting that is comfortable and convenient for you.

Join Our Team!

If you are a motivated and talented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, we offer a rewarding and challenging career path for Spanish speaking customer support representatives. Apply now and take the first step towards a fulfilling career with Teleperformance Romania!

Ready to Apply? If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.