Experienced Senior Quality Program Manager - Operations Engineering for Material Handling Equipment Systems and Supply Chain Optimization
Introduction to Amazon and the Role
Amazon, a pioneer in e-commerce and supply chain management, is seeking an innovative and solutions-oriented Senior Quality Program Manager to join its Operations Engineering team. As a leader in the industry, Amazon has consistently driven change and improvement in its operations, from the introduction of Amazon Prime to the use of advanced technology for package delivery. The successful candidate will be responsible for ensuring the highest quality standards in Material Handling Equipment (MHE) systems across multiple building types, collaborating with internal and external technical teams, and driving strategic initiatives to optimize quality and efficiency.
Key Responsibilities
As a Senior Quality Program Manager - Operations Engineering, your primary duties will include:
- Developing, implementing, and maintaining quality control processes and procedures to ensure the consistent quality of MHE systems
- Building key partnerships and programs that align vendor process and product build cycles with Amazon's growth and scale, with quality systems at the core of development
- Architecting a Built-in Quality (BIQ) mentality and validation program to align vendors with cultural and procedural transformations
- Collaborating with cross-functional teams and stakeholders to ensure quality tools and programs meet business needs
- Leading and coordinating execution efforts between internal teams and outside vendors to drive quality improvements
- Working directly with vendors to issue Change Requests, negotiate Change Orders, and secure funding for additional qualification scope as necessary
- Continuously assessing quality processes to identify opportunities for improvement, efficiency gains, and cost reduction
- Championing quality in actions and culture, and promoting a quality-focused mindset across the organization
- Ability to travel up to 75% to interact with internal and external business and technical leaders
A Day in the Life
As a Senior Quality Program Manager at Amazon, you will be part of a dynamic team that values innovation, creativity, and collaboration. You will have the opportunity to work on complex projects, develop and implement quality control processes, and collaborate with cross-functional teams to drive business results. Amazon offers a range of benefits, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan.
Qualifications
To be successful in this role, you will need:
Basic Qualifications
- A Bachelor's degree in Industrial Engineering, Mechanical Engineering, or another STEM field, or 2+ years of relevant Amazon experience
- 8+ years of experience as a project engineer, process engineer, project manager, manufacturing engineer, or related occupation
- Experience with design, installation, commissioning, or maintenance of complex MHE systems in package sortation, fulfillment, and distribution facilities
- Strong skills with Microsoft Office products, including Excel, Project, and Outlook
- Excellent communication and interpersonal skills
Preferred Qualifications
- A Master's degree in Engineering, Operations, Business Administration, or a related STEM field
- Six Sigma Certification
- 8+ years of experience related to quality control, transportation/logistics, and/or fulfillment/distribution centers
- Advanced knowledge of fulfillment/distribution operations
- 5+ years of experience with Material Handling Elements, MHE design, installation, commissioning, maintenance of high-speed, automated sortation, PLC-controlled multiple conveyor subsystems, and equipment integrated with robotics
Career Growth and Learning Benefits
At Amazon, we are committed to the growth and development of our employees. As a Senior Quality Program Manager, you will have access to a range of training and development opportunities, including:
- Leadership development programs
- Technical training and certification programs
- Mentorship and coaching from experienced leaders
- Opportunities to work on complex and challenging projects
- A culture that values innovation, creativity, and experimentation
Work Environment and Company Culture
Amazon is committed to a diverse and inclusive workplace, and we are an equal opportunity employer. We value people with unique backgrounds, experiences, and skillsets, and we believe that a diverse workforce is essential to driving innovation and success. Our company culture is built around a set of core values, including:
- Customer obsession
- Ownership
- Invent and simplify
- Are right, a lot
- Learn and be curious
- Hire and develop the best
- Insist on the highest standards
- Think big
- Bias for action
- Frugality
- Earn trust
- Dive deep
- Have backbone; disagree and commit
- Deliver results
Compensation and Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,600/year in our lowest geographic market up to $177,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Conclusion
If you are a motivated and experienced quality professional looking for a challenging and rewarding role, we encourage you to apply for this opportunity. As a Senior Quality Program Manager at Amazon, you will have the chance to make a significant impact on our operations and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and take the first step towards a rewarding new role.
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply for this job