Experienced Store Supervisor for Retail Banking Operations - Greenacres, Lake Worth Rd, Florida, with Emphasis on Customer Experience, Team Leadership, and Operational Excellence

Introduction to TD Bank

TD Bank, one of the world's leading global financial institutions, is seeking an experienced and dynamic Store Supervisor to join our team in Greenacres, Florida. As a Store Supervisor, you will play a vital role in driving operational excellence, leading a high-performing team, and delivering legendary customer experiences. If you are a motivated and results-driven individual with a passion for banking and customer service, we encourage you to apply for this exciting opportunity.

Job Summary

The Store Supervisor will be responsible for supervising day-to-day team activities, ensuring operational excellence, and compliance with policies and procedures to mitigate risk and protect the Bank and its customers. This role will drive, reinforce, and demonstrate meeting operational, customer, and sales objectives. The successful candidate will have a strong and diverse skillset in relevant areas, including customer service, sales, and team leadership.

Key Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary customer and colleague experiences
• Provides day-to-day team leadership and work direction to ensure effective and efficient delivery of personalized and complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
• Demonstrates understanding of bank operational policies, procedures, and regulations and establishes expectations, delegates tasks as appropriate, and educates the team on how they play a part in managing risk and protecting TD Bank, employees, and customers
• Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, customer privacy, and employee safety
• Engages in conversations with customers about loan products, facilitates the application intake, and maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• Leads, develops, and coaches the team on delivering effective customer service, product, and advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall customer experience

Essential Qualifications

• High School Diploma or GED required; undergraduate degree preferred
• 2+ years of related experience working with customers and/or sales in any capacity or equivalent
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision-making, coaching, and oversight of customer service
• Proven ability to meet and exceed customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision-making and problem-solving
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word, and Excel
• Ability to supervise and lead others
• Ability to provide community services

Preferred Qualifications

• Bilingual preferred (English/Spanish or English/Creole or English/French)
• Customer service experience in a retail banking environment
• Knowledge of financial products and services
• Experience with customer relationship management tools and services

Career Growth Opportunities and Learning Benefits

At TD Bank, we are committed to helping our colleagues grow and develop in their careers. As a Store Supervisor, you will have access to regular leadership and development conversations, mentorship programs, and training opportunities to help you achieve your career goals. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Work Environment and Company Culture

TD Bank is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. Our company culture is built on a set of values that shape our behavior and guide our decision-making, including a commitment to making a positive impact in our communities.

Compensation, Perks, and Benefits

We offer a competitive salary range of $24.00 - $33.50 USD per hour, as well as a comprehensive benefits package that includes health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts. Our Total Rewards package is designed to support the financial, physical, and mental well-being of our colleagues and their families.

Conclusion

If you are a motivated and results-driven individual with a passion for banking and customer service, we encourage you to apply for this exciting opportunity to join our team as a Store Supervisor in Greenacres, Florida. With a strong focus on customer experience, team leadership, and operational excellence, this role offers a unique opportunity to make a positive impact in our community and grow your career with a leading global financial institution. Apply today and take the first step towards an exciting and rewarding career with TD Bank!