Immediate Hiring: Dynamic Student Customer Service Coordinator for a Premier University Setting – Embracing Diversity, Excellence, and Growth

Welcome to Miami University: A Hub of Excellence and Inclusion

Miami University, a renowned public institution with a strong commitment to creating an inclusive and effective teaching, learning, research, and working environment, is seeking a highly motivated and customer-focused individual to join our team as a Student Customer Service Coordinator. This role, based in our remote location, offers an exceptional opportunity for professional growth, skill development, and contribution to a dynamic team dedicated to excellence. As a Student Customer Service Coordinator, you will play a pivotal role in ensuring the safety, well-being, and satisfaction of our patrons, embodying the values of approachability, positivity, and professionalism.

Job Overview

This position is designed for a student with a strong passion for customer service, safety, and community engagement. As a first responder to accidents within the building and a key figure in maintaining a clean and safe environment, you will be integral to the daily operations of our facilities. Your responsibilities will include greeting patrons, addressing customer inquiries, performing basic cleaning tasks, and participating in special event setups and operations. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a team environment.

Key Responsibilities

• Assist all customers with various questions and problems in customer service areas, providing timely and effective solutions.
• Perform basic cleaning responsibilities, including trash removal, equipment maintenance, and laundry, to ensure a clean and safe environment for all patrons.
• Participate in special event set-up and operations, demonstrating flexibility and a willingness to contribute to the success of university events.
• Act as a first responder to accidents within the building, applying your knowledge of first aid and safety protocols to ensure patron well-being.
• Maintain a visibly positive and approachable composure, promoting patron-employee relations and reflecting the university's commitment to excellence and inclusivity.

Essential Qualifications

To be considered for this role, you must possess or be willing to obtain the following certifications within the first 30 days of employment:

• Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications.
• BBP Certification.

Additionally, you should be a current student with a strong academic record, excellent communication and interpersonal skills, and the ability to work up to 20 hours per week, including finding substitutes when unavailable.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in customer service, preferably in an educational or recreational setting.
• Knowledge of safety protocols and emergency response procedures.
• Experience with event planning and execution.
• Basic life support certifications, such as CPR/AED.

Skills and Competencies

To excel in this role, you will need to demonstrate:

• Excellent Communication Skills: The ability to communicate effectively with patrons, staff, and faculty, providing clear and concise information and responding to inquiries in a professional manner.
• Problem-Solving and Adaptability: A proactive approach to addressing customer issues and adapting to changing situations, including the ability to think critically and make sound judgments.
• Teamwork and Collaboration: The ability to work effectively in a team environment, supporting colleagues and contributing to the achievement of team goals.
• Attention to Detail and Organizational Skills: The ability to maintain accurate records, manage multiple tasks, and prioritize responsibilities to ensure the smooth operation of facilities.

Career Growth Opportunities and Learning Benefits

At Miami University, we are committed to the growth and development of our staff and students. As a Student Customer Service Coordinator, you will have access to a range of training and development opportunities, including:

• Professional development workshops and seminars.
• Mentorship programs.
• Opportunities for advancement within the university.

Our goal is to provide you with the skills, knowledge, and experience necessary to succeed in your current role and to prepare you for future opportunities, both within and outside the university.

Work Environment and Company Culture

Miami University is a vibrant and inclusive community, dedicated to creating an environment that is conducive to learning, growth, and success. Our campuses are smoke- and tobacco-free, and we are committed to providing a safe and healthy working environment for all employees. As a Student Customer Service Coordinator, you will be part of a dynamic team that values diversity, equity, and inclusion, and is dedicated to providing exceptional service to our patrons.

Compensation, Perks, and Benefits

We offer a competitive hourly rate for this position, as well as a range of benefits, including:

• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• Access to university facilities and resources.
• A comprehensive benefits package, including health, dental, and vision insurance, and retirement savings plans.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a dynamic and inclusive environment, we encourage you to apply for the position of Student Customer Service Coordinator. This is an exceptional opportunity to join a team dedicated to excellence, to develop your skills and knowledge, and to contribute to the success of Miami University. Don't miss this chance to be part of a vibrant community that values diversity, equity, and inclusion, and is committed to providing exceptional service to our patrons.

Ready to Apply?

If you are ready to take the next step in your career, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to reviewing your application and to welcoming you to our team.