Experienced Technical Project Manager for Third-Party Retail Onboarding and Integration – Driving Digital Transformation in the Airline Industry

Introduction to Delta and Our Vision

At Delta, we are on a mission to become a world-class retailer, revolutionizing the way we sell and service flight and ancillary products to improve the overall customer experience. Our Retail Strategy focuses on dynamically manufacturing products, offering the most relevant products to customers in their channel of choice, and servicing those products when plans change. To achieve this goal, we are seeking a highly skilled Technical Project Manager to join our Enterprise Solutions team and play a crucial role in defining, designing, and supporting the delivery of technology solutions that enhance the selling and servicing of Delta's products via third-party retail channels.

Job Overview and Key Responsibilities

As a Technical Project Manager for Third-Party Retail Onboarding and Integration, you will be responsible for partnering with internal stakeholders in Distribution, Global Sales, IT, and other Digital teams, as well as with external channels and vendors, to facilitate the onboarding and integration of third-party retailers with Delta's enhanced retail technology. Your key responsibilities will include:

• Understanding and documenting functional requirements and existing processes that support third-party retail selling and servicing of Delta's products.
• Driving new technical design and development across multiple product teams to support an improved third-party customer experience that aligns with Delta's overall retail strategy.
• Effectively identifying and navigating project roadblocks and making recommendations for strategic tradeoffs, balancing business needs with technical constraints.
• Working collaboratively with internal and external stakeholders to ensure teams are aligned on objectives, timelines, dependencies, and deliverables.
• Maintaining comprehensive project and solution documentation, including technical specifications, integration guides, and progress reports, and providing consistent project updates to stakeholders and leadership.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• At least 3 years of relevant work experience in technical product, project, or program management.
• Proven success in leading complex projects and programs through to successful delivery.
• Experience translating a business vision into written technical requirements.
• Ability to communicate clearly with business leaders and technical developers.
• Must be able to work well with diverse groups in a time-sensitive and team environment with minimal supervision.
• Results-oriented and capable of meeting or exceeding deadlines with attention to detail and follow-through.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

Preferred Qualifications

While not required, the following preferred qualifications will give you a competitive edge in this role:

• Experience in technical product management, ownership, or project/program management at an airline, travel agency, online travel distributor, or GDS.
• Knowledge of/experience with NDC standards and implementation.
• Bachelor's degree or equivalent in a quantitative discipline such as Business Administration, Economics, Finance, or Engineering.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong technical project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions.
• Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability.
• Strong attention to detail, with a focus on delivering high-quality results.

Career Growth Opportunities and Learning Benefits

At Delta, we are committed to helping our employees grow and develop in their careers. As a Technical Project Manager for Third-Party Retail Onboarding and Integration, you will have access to a range of career growth opportunities and learning benefits, including:

• Career development programs to help you achieve your long-term career goals.
• Opportunities to work on complex and challenging projects, with a high degree of autonomy and responsibility.
• Access to training and development programs, including leadership development, technical skills training, and industry-specific training.
• Opportunities to work with a range of stakeholders, including internal teams, external partners, and vendors.

Work Environment and Company Culture

At Delta, we are proud of our company culture, which is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. Our work environment is fast-paced and dynamic, with a focus on collaboration, innovation, and customer satisfaction. As a Technical Project Manager for Third-Party Retail Onboarding and Integration, you will be part of a talented and diverse team, with opportunities to make a real impact on our business and our customers.

Compensation, Perks, and Benefits

At Delta, we offer a range of compensation, perks, and benefits to help our employees thrive, including:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks.

Conclusion

If you are a motivated and experienced technical project manager, with a passion for driving digital transformation and improving customer experiences, we encourage you to apply for this exciting opportunity. As a Technical Project Manager for Third-Party Retail Onboarding and Integration at Delta, you will have the chance to work on complex and challenging projects, with a high degree of autonomy and responsibility. You will be part of a talented and diverse team, with opportunities to make a real impact on our business and our customers. Apply now and take the first step towards an exciting and rewarding career with Delta.